Rejaniece Young
Intake Representative II
Hire this person
Send a job offer directly to this candidate
About
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping specific to medical records. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Experience
Intake Representative II - Centene- Health Net Federal Services - US
(2022-08 - 2025-01)
- Utilized customer service software and internal systems efficiently to manage accounts.
- Researched and resolved customer account issues independently.
- Prepared reports on customer service performance and account activity
- Validated patient and medical provider demographics for medical specialty selection
- Refer to SOP in effort to direct patients into the provider network for care, as required by contractual standards.
- Prepares correspondence in business letter format to provide clinical information to servicing providers.
- Thorough review of reason codes for services to be rendered to ensure accuracy
- Accounts accurately for personal production via a production report that includes outcome data such as closed transactions, duplicative transactions and requests.
- Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks.
- Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve. Key components of this responsibility are objectively identifying problems, recognizing patterns, and determining solutions.
Authorizer - Frontdoor - US
(2021-10 - 2022-03)
- Assisted in the negotiation of contractual pricing
- Handled rebuttals of claim denial and coverage loss
- Planned necessary follow-up with clients and/or claim processing
- Operated as a mentor to team and aiding in processes alignment and technical support
- Filed HVAC authorization and consulted with customer to verify claim submission and informed of any potential out of pocket expenses
Customer Service Supervisor - LSR Enterprises - US
(2013-01 - 2020-03)
- Maintains call center database by entering and verifying information, updating contact log
- Consistent review of SOPs to improve business, employee performance
- Kept equipment operational by following established procedures, reporting malfunctions
- Participation in training to remain abreast of current product offerings
- Developed new hires by coaching and evaluating employee performance.
- Trained customer service representatives on customer service standards, policies, and procedures.
- Oversaw daily operations of the customer service department, including monitoring call queues, managing escalations, and resolving complex customer issues.
Courier - FedEx Express - US
(2018-11 - 2019-02)
- Maintained Standard of Care for Company Vehicle during use
- Provides Courteous and Efficient Delivery and Pick-Up of Packages
- Checks Shipments for Conformance to Fedex Features of Service.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Communicated with customers to provide updates on delivery status.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
Education
High School Diploma - General Education - Redan High School (2021-05)
B.A. - Accounting - Georgia State University
