Renee Francis

Dynamic, results-focused finance professional with extensive experience authorizing and underwriting loans, while also analyzing loan risk and requesting additional information as necessary. Expertise lies in reviewing and verifying loan applications and supporting documentation. Skilled in making loan eligibility decisions and approving or rejecting applications.

Well-known as a customer service leader, with in-depth knowledge of direct consumer sales process, managing accounts through various platforms. Eager to otter skills to serve as a consumer lending loan processor. Possess notary license from the city of Delaware.

Senior Loan Consultant - Lendmark Financial Services

(2019-08)

• Underwrite loans
• Evaluating customer credit in order to make a determination about whether the company should extend credit to the applicant
• Completes loan contracts by explaining various provisions to applicant, as well as obtaining all proper signatures and authorizations
• Perform collections on outstanding debts owed to the company pursuant to Fair Debt Collection Practices Act
• Prepare reports, correspondences, transaction documentation, as well as record and file documentation

Admission Advisor - Allstate Career School

(2018-12 - 2019-06)

• Interviewed and selected prospective students while generating referrals from several different resources
• Handling incoming calls, and making outbound calls to leads with Interest in certificate and degree programs
• Coordinated on-campus tours, and education enrichment activities, including community outreach
• Corresponded with students and financial aid to ensure all admissions requirements are fulfilled

Fraud Claims Analyst - Bank of America

(2016-05 - 2018-12)

• Investigated, and analyzed claims through multiple systems and tools, examining billing disputes, and investigating fraudulent activity related to ACH'S, debit, credit, and ATM transactions
• Performed follow-up on existing claims, and reviewed appeals and denials
• Specialized in verifying the authenticity of legal documents
• Utilized federal and state regulations as well as internal procedures to provide a resolution to filed claims

Diploma - TILDEN

Masters of Science - PACE UNIVERSITY