
I am an entrepreneur, and a customer service professional who thrives at team management.
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Results oriented manager with diverse background in management, production, and customer service. I provide excellent customer service and make operational and procedural improvement as well as excellent team building skills. I have been in the Hilton Head area for approximately 30 years.
Acting General Manager at Five Guys (2022-03 – 2023-12)
Acting General Manager at Five Guys
Shift Manager at Five Guys (2024-02 – Present)
Shift Manager at Five Guys
General Manager at Gill Guys Group (Five Guys) (2019-10 – 2021-12)
General Manager at Gill Guys Group (Five Guys Franchisee)
Package Handler at FedEx (2017-05 – 2019-05)
Owner/Operator at Black Tie Ski Rentals of Aspen (2009-01 – 2017-12)
Purchased Black Tie Ski Rentals of Aspen in 2009. A ski/snowboard rental delivery service. Achieved sales growth, and customer retention and satisfaction of approximately 150% over six seasons. Managed all day-to-day operations including sales, customer service, A/R, A/P, all financials, and employee related activities. Sold in 2016.
Owner/Operator at A-1 Vacation Rentals, LLC (2009-10 – 2013-10)
Purchased A-1 Vacation Comfort Rentals in fall of 2009. A bicycle, bicycle accessory, and baby needs rental company. Achieved sales increases each season. Managed all day-to-day operations including sales, customer service, A/R, A/P, all financials, and employee related activities. Sold in October 2013.
Owner/Board Of Directors at University Properties (2004-01 – Present)
Owner and Board of Directors member
Executive Vice President at IOS (1992-01 – 2009-12)
Multi-faceted company processing coupons, making corrugated boxes, wood pallets, repairing cell phones, and other products and services.
President/Owner, oversaw production, sales, customer service, purchasing, and business development. Oversaw construction of several facilities including a 100,000 SF warehouse and approximately 50,000 SF corrugated plant in Juarez, Mexico. Managed and maintained approximately 7 plants in Mexico with additional operations in France, Germany, Slovakia, and Haiti. Worldwide employed approximately 2,500 employees.
High School Diploma – Bloomington High School South (1979-01 – 1983-12)
Bachelor of Arts in Marketing with Minor in Psychology – Indiana University – Kelly School of Business (1984-01 – 1989-12)