Rhiannon Courson

Results-driven professional with diverse experience in management, retail operations, and customer service. Proven background in leading teams, optimizing daily operations, managing inventory, and delivering exceptional customer experiences. Skilled in relationship building, problem-solving, sales, and multitasking within fast-paced environments.

Recognized for strong communication, adaptability, and a commitment to maintaining high standards of professionalism while supporting organizational success and customer satisfaction.

Receptionist – Tanning Salon at Desert Sun Tanning (Present)

• Greet customers and provide exceptional customer service in a fast-paced salon environment.
• Schedule appointments, manage client accounts, and maintain accurate customer records.
• Process cash, credit card, and electronic payments while balancing daily transactions.
• Educate clients on tanning services, memberships, products, and salon policies.
• Assist customers in selecting tanning packages and retail products based on their needs.
• Maintain cleanliness and sanitation of tanning equipment and salon facilities according to health and safety standards.
• Answer phone calls, respond to customer inquiries, and resolve concerns professionally.
• Promote memberships, service upgrades, and retail products to increase sales and customer retention.
• Monitor appointment schedules to ensure efficient service and minimal wait times.
• Open and close the salon, including completing daily operational and administrative tasks.

Barista at KB Espresso (2025-01 – 2026-03)

• Prepared high-quality espresso beverages, teas, and specialty drinks in a fast-paced café environment.
• Delivered exceptional customer service by building rapport with guests and ensuring a positive experience.
• Maintained cleanliness, organization, and food safety standards throughout daily operations.
• Operated espresso machines, grinders, POS systems, and other café equipment efficiently.
• Assisted with training new team members on drink preparation, customer service, and company procedures.
• Resolved customer concerns professionally while maintaining a welcoming atmosphere.

Lead Barista – Assistant Manager at Blue Sparrow Café (2024-04 – 2025-01)

• Led daily café operations while maintain high standards of beverage quality and customer service.
• Trained and mentored new baristas on drink preparations, workflow efficiency, and guest interactions.
• Assisted with inventory management, restocking, and maintaining organized workstations.
• Supported management by ensuring smooth shift operations and team communication.
• Fostered a welcoming environment that encouraged customer loyalty

Lead Barista – Assistant Manager at Bean Fosters Café (2022-12 – 2023-11)

• Supported management by overseeing daily operations and assisting with staff training.
• Processed deposits, managed inventory orders, and organized incoming shipments.
• Maintained efficient workflow during high-volume periods while ensuring quality standards.
• Trained new employees on beverage preparation, customer service, and operational procedures.
• Coordinated stocking and inventory organization to ensure smooth day-to-day operations.

Barista – Manager at Queen Bee Café (2021-05 – 2022-03)

• Supervised daily café operations while ensuring excellent customer service and team performance.
• Trained and onboarded new employees on drink preparation, customer interactions, and company standards.
• Assisted in improving store performance through strong leadership and operational support.
• Maintained efficient workflow during busy periods while upholding beverage quality standards.
• Handled cash management, opening and closing procedures, and shift coordination.

Smoothie Barista – Assistant Manager at Emerald City Smoothie (2018-03 – 2019-02)

• Assisted in managing daily operations for multiple store locations.
• Delivered exceptional customer service and built long lasting relationships with regular guests.
• Managed inventory levels, supply ordering, and product preparation.
• Trained and supervised new employees to ensure consistent service standards.
• Handled cash transactions, register balancing, and opening/closing procedures.
• Maintained store cleanliness, organization, and compliance with health and safety standards.