Richard Lathrum

Responsible for day to day operations of 4 business units and their profitability. Led coaching and development for 43 FTE Responsible for drafting and executing 20% growth plan YOY

Manager of Operations at Sustainable Sites Snow and Maintenance (2025-09 – Present)

• Responsible for day to day operations of 4 business units and their profitability.
• Led coaching and development for 43 FTE
• Responsible for drafting and executing 20% growth plan YOY
• Exceeded growth margin with increased external pressure
• Created internal processes for performance, coaching, documentation and achievements

Regional Manager Operations at Thrasher Foundation Repair (2023-07 – 2025-09)

• Owned multi-location operational performance across sales, service, installation, and customer experience, driving alignment to revenue, profitability, and service objectives.
• Led annual business planning, forecasting, budgeting, and performance management across three locations representing $33M in annual revenue.
• Developed department and location leaders through structured coaching, succession planning, performance management, and leadership development.
• Analyzed financial and operational performance to identify opportunities for expense management, productivity improvement, and profitable growth.

Sales and Service Manager at Thrasher Foundation Repair (2020-12 – 2023-07)

• Lead sales operations and installations for 30 employees with monthly targets over 2 million/month
• Exceed customer satisfaction scores to create positive brand awareness and marketing content
• Implemented new hire core process training to create efficiencies leading to quicker business ROI
• Hire and retain talent with focus on culture and retention growth
• Sales team mentoring to maximize out of scope opportunities and real-world application from sale to installation
• Lead weekly supply chain and vendor management meeting reviewing lead trend, product volume and proper inventory to ensure efficiency at installation
• Responsible to develop and lead weekly training, business reviews and project review
• Drive accountability of results through 1-1, live sales call QA, action planning and growth and development plans
• Partner across channel functions to deliver seamless end result to the customer
• Invest in personnel development leading to long term sustainability and career growth for front line employees

Business Development Manager at Oasis a Paychex Company (2020-03 – 2020-12)

• Target small and medium size employers for benefits and HR administration
• Create business relationships through virtual networking events and day to day prospecting
• Work with business owners to create world class benefits packages within budget constraints
• Review and compare future business planning and create actionable outline for growth

Nationwide Direct Sales Supervisor at Nationwide Insurance (2014-02 – 2020-03)

• Manage day to day operations of Direct Sales Team responsible for 6 million Net DWP in 2019
• Leader of NSS Growth Vertical, implementing sales techniques and processes to maximize marketing spend
• 2017, 2018 NSS All-Star recipient, recognized as top direct sales supervisor in Des Moines campus
• Responsible for quarterly budgeting and business planning focusing on sales targets and profitability
• Selected as leader for increased span of control team consisting of 22 agents
• Develop field sales leaders on product suite and target markets
• Facilitated strong team engagement through open relationships, direct interaction and instant recognition
• Utilized needs-based coaching through CRM reporting and 1 to 1 coaching focused on profitable business
• Selected as site lead for Customer Advocacy and Corporate Escalations
• Responsible for hiring new associates, with key initiatives of talent retention and cultural fit