Robert Beebe

Dedicated customer service agent skilled in active listening and complaint resolution. Proven ability to manage patient records and enhance customer satisfaction through effective communication.

Customer Service Agent - Sutter Health - Eagle Mountain, UT

(2023-08)

• Assisted patients with inquiries regarding appointments and services.
• Resolved customer complaints promptly and effectively.
• Collaborated with medical staff to ensure patient satisfaction.
• Managed patient records using electronic health systems efficiently.
• Maintained a positive and professional demeanor in all interactions.
• Maintained a high level of customer satisfaction by providing accurate and helpful responses.
• Answered incoming calls promptly and professionally within company standards.
• Attended training sessions regularly to stay current on new products or services.
• Developed strategies for handling difficult customers effectively while maintaining professionalism.
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Fraud Prevention Representative - Goldman Sachs - Saratoga Springs, Utah

(2022-07 - 2023-06)

• Monitored transactions to identify suspicious activity and prevent fraud.
• Collaborated with team members to develop effective fraud prevention strategies.
• Created detailed reports summarizing investigations into suspected fraudulent activity.
• Monitored account activities for irregularities and unauthorized access.
• Maintained accurate records of all investigations including case notes, documents, emails.
• Verified customer information against existing records to detect discrepancies or inconsistencies.
• Analyzed large amounts of data using statistical software packages to identify patterns associated with fraudulent activity.
• Conducted research on trends in online fraud prevention techniques.
• Responded quickly to customer inquiries regarding suspected fraud incidents.
• Documented investigative findings in reports.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.

Cashier - Chevron - Grantsville, Utah

(2021-04 - 2022-06)

• Processed customer transactions efficiently at Chevron fuel station.
• Maintained accurate cash drawer and balanced registers daily.
• Assisted customers with product inquiries and store navigation.
• Operated point-of-sale systems to complete sales transactions.
• Ensured cleanliness and organization of checkout area and merchandise displays.
• Trained new cashiers on operational procedures and system usage.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Processed sales transactions to prevent long customer wait times.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Balanced daily transactions on a computerized point-of-sale system.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Helped with purchases and signed customers up for rewards program.
• Conducted price checks for special orders or discounts as requested by customers.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Discounted purchases by scanning and redeeming coupons.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Maintained work area and kept cash drawer organized.
• Processed customer payments quickly and returned exact change and receipts.
• Built and maintained productive relationships with employees.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Answered customers' questions and provided information on store procedures or policies.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Client Service Officer - Wells Fargo - Salt Lake City, Utah

(2016-02 - 2019-05)

• Assisted clients with account inquiries and transaction processing at Wells Fargo.
• Resolved client issues promptly, ensuring high satisfaction levels in service delivery.
• Educated clients on banking products and services to enhance their financial understanding.
• Collaborated with team members to streamline workflows and improve client interactions.
• Maintained accurate records of client communications and service requests in the CRM system.
• Supported branch initiatives by participating in promotional campaigns and events.
• Trained new staff on customer service protocols and operational procedures at Wells Fargo.
• Maintained client files, compiled reports and organized company resources.
• Managed client complaints with high level of professionalism and competence.
• Attended to daily client service requests and provided support.
• Attended educational trainings and workshops for professional growth.
• Assisted in risk assessment and mitigation activities and promptly resolved service issues.
• Maintained a positive relationship with clients through regular contact and follow-up calls.
• Processed payments from customers, including cash, credit cards, checks and bank transfers.
• Monitored progress of projects related to client accounts.
• Assisted in training new Client Service Officers on policies and procedures.
• Ensured compliance with applicable laws, regulations and industry standards.
• Updated customer profiles in the company database as needed.
• Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated databases with new and modified customer data.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Provided top quality control and eliminated downtime to maximize revenue.
• Prevented key account losses by researching discrepancies and correcting problems.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Checked personal identifications during alcohol and tobacco sales.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Adhered to social distancing protocols and wore mask or face shield.

GED - Central High School (2011-01)