Robert Emerick

Bringing extensive experience in data center operations and technical support, with expertise in equipment maintenance and issue investigation. Skilled in software management and team collaboration, leveraging analytical skills to enhance operational efficiency and crisis management. Offering comprehensive abilities in multitasking and problem-solving across various technical environments.

TECHNICAL LEAD/DATA CENTER SPECIALIST at COGNIZANT TECHNOLOGY (2021-11 – 2026-02)

• Practice Experience with ServiceNow, IBM Workload Scheduler.
• Monitor Datacenter Environmental conditions.
• First point of contact for job failures. Contact the correct owner/team to rectify the cause of the failure.
• Exchange Tasks Duties, creation of Shared mailboxes, Conference room. And Distribution list. Add remove users from Shared mailboxes, Conference room, and Distribution list.
• Opened SAP support IDs (allowed users to gain temporary accesses to different server environments)
• Integral Part of the crisis management team.

RWIS TECHNICIAN (ROADWAY WEATHER INSTRUMENT SYSTEMS) at HOOSIER COMPANY INC. (2016-08 – 2021-08)

• Field technician RWIS (Roadway Weather Instrument Systems) program.
• Installation and maintenance of weather monitoring Stations 165 in Wisconsin. Equipment includes wind speed, wind direction, precipitation sensors, relative humidity monitoring sensors, Cameras.
• Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
• Performed equipment diagnostics to recommend corrective actions for operational problems.
• Documented service and installation actions by completing forms and reports.

OFFICE MANAGER/FIELD TECHNICIAN II at TRANSCORE ITS, LLC (2006-06 – 2016-08)

Office manager /Senior field technician. Duties and responsibility for Western Iowa deployment area (Sioux City, IA and Council Bluffs, IA).

• Installation and Maintenance after installation of 250 cameras, 120 sensor (vehicle detection), switches, Over 200 radios (point to point and point to multi point) and end related equipment Maintenance of said equipment.
• Maintenance /updating database and other software.
• Senior field technician, maintaining Intelligent Transportation System (ITS) equipment in the Detroit Metropolitan area. Responsibilities include performing preventive and corrective maintenance on the MDOT ATMS/ATIS system, installation and integration of camera, wireless /hard wired networking equipment, upgrade and maintenance of border crossing systems, (FAST, NEXUS), installation, integration and maintenance of microwave vehicle detection systems for NavTeq/Traffic.com.
• Senior field technician, for Traffic.com project in Indianapolis, IN and Atlanta, GA. Installation of over 245 Sites, programming of microwave and acoustic vehicle detection systems. Installation programming wireless modems. Installation of solar panels and equipment for night time operations. Project Indianapolis, IN Finished 2 months early and under budget.
• Field technician Hummelstown, PA. Assembly 60 computers and installation operating software for Dubai toll road project.
• Tower Climb Instructor. Instructed and certified 65 climbers.