Robert Wohlfeil

With over 18 years of progressive leadership in the automotive industry, including key roles at Sunset Auto Family and CarMax, I bring a proven ability to drive operational excellence, build strong customer relationships, and lead high-performing teams that deliver measurable results.

At Sunset Auto Family, I advanced through four leadership roles over 8.5 years, culminating in directing the service operations of the highest-volume GM service department in Washington State. I consistently improved profitability and efficiency, launching a mobile service division that now completes more than 250 repair orders monthly, and maintaining a 90% customer retention score—the highest in the Northwest. At CarMax, I directed a 24/7 reconditioning operation with over 100 employees, earning regional recognition for quality and leadership while advancing through six promotions in under a decade.

My leadership extends beyond the dealership as well. As Co-Chair of the City of Buckley Planning Commission and City Councilmember Elect (term begins 2026), I am trusted to provide strategic oversight and represent community interests—skills that complement my professional ability to build consensus, manage complex operations, and create sustainable growth.

Sunset Auto Family – Sumner, WA

Jan 2017 – Sep 2025

Service Manager – Sunset Chevrolet(Jun 2025 – Sep 2025)

Promoted to lead service operations at the largest-volume GM service department in Washington State. Oversaw service consultants, technicians, and daily operations to ensure performance and customer satisfaction.

Service Manager – Sunset Ford (Feb 2022 – Jun 2025)

Directed the entire service department, responsible for staffing, workflow, compliance, budgeting, and customer experience.

• Increased gross profit and gross-to-net margins for three consecutive years through process improvements and expense controls.
• Built and launched a mobile service team (5 vans, 7 employees) completing 250+ mobile service ROs per month, expanding customer convenience and creating a new revenue stream.
• Maintained a 90% customer retention score — the highest in the Northwest region.
• Recruited, trained, and developed service staff to ensure high performance, efficiency, and customer-focused results.
• Partnered with dealership leadership to align service operations with overall business objectives, contributing to long-term profitability and customer loyalty.

Assistant Service Manager – Sunset Chevrolet (Jul 2018 – Jan 2022)

Served in a leadership support role for the largest-volume GM service department in Washington State. Oversaw service consultants and technician teams, ensured labor sales and efficiency standards were met, and resolved escalated customer concerns.

• Supported departmental financial management, including monitoring budgets, labor goals, and profitability metrics.
• Partnered with the Service Manager to improve workflow processes, enhance technician productivity, and reduce bottlenecks.
• Acted as second-in-command, assuming full service manager responsibilities when required to maintain seamless operations.

Used Car Reconditioning Director (Jan 2017 – Jul 2018)

Hired to build and implement a used car reconditioning process across four dealerships. Established systems and communication channels that improved efficiency, compliance, and consistency.

• Developed inventory control procedures to ensure accountability across all locations.
• Rolled out standardized recon processes that reduced variability and streamlined vehicle readiness.
• Implemented a software platform to centralize communication between dealerships — still in use today.
• Introduced weekly internal audits, resulting in consistently passing all flooring audits every year after implementation.
• Reduced recon turn time from 21 days to consistently under 10 days through optimized workflows and process discipline.

Associates degree in Applied Service Management 2006