Rocky R

IT support professional skilled in endpoint management, system troubleshooting, and user support across enterprise and technical environments. Experienced in managing hardware, software, and network operations while maintaining strict data security, high availability, and efficient ticket resolution to keep organizational workflows running seamlessly.

Desktop Support (Contract) at Adventist Health (2025-01 – Present)

• Electronic Health Record (EHR/EMR) Administration: Deep familiarity with enterprise platforms like Epic for configuring clinical workflows, managing user access, and troubleshooting provider documentation tools.
• HIPAA & Regulatory Compliance: Enforcing the HIPAA Security and Privacy Rules, handling Protected Health Information (PHI) securely, and ensuring IT systems meet HITECH and SOC 2 audit standards.
• Clinical Workstation & Peripheral Support: High-availability troubleshooting for specialized hardware like medical carts (WOWs), barcode scanners, wristband printers, and dictation microphones in fast-paced clinical settings.

Computer Services Consultant II at USC (2021-01 – 2025-12)

• A/V support: related to projector display setups in classrooms and conference rooms.
• Project management: Led hardware upgrade projects while meeting tight deadlines.
• Identity & Access Management (IAM): Active Directory, Entra ID (Azure AD), password resets, account unlocks, and Multi-Factor Authentication (MFA) provisioning.
• Ticketing Systems & SLA Management: Managing tickets in platforms like ServiceNow while keeping track of response times.

IT Technician at Robert Half (2018-01 – 2021-12)

• Basic Hardware & OS Troubleshooting: Remote diagnostics for Windows 10/11, macOS, basic PC components, and peripheral devices.
• Core Network Essentials: Basic TCP/IP concepts, Wi-Fi connectivity, VPN configuration, DNS issues, and ping/traceroute commands.
• Mobile Device Management (MDM) & BYOD Security: Deploying, configuring, and wiping corporate smartphones and tablets using platforms like Microsoft Intune and JAMF to enforce security policies on remote endpoints.

High School Diploma – Foshay Learning Center

A+ Certified – CompTIA