Romin Amin

Business Analyst with 10+ years of experience in business systems, SaaS, payroll technology, implementation, data analysis, and process improvement, including 4+ years in dedicated Business Systems Analyst roles. Experienced in requirements gathering, business process analysis, production support, software testing, SQL, data analysis, and cross-functional collaboration. Proven ability to translate business needs into functional solutions, troubleshoot complex system issues, document business requirements, and drive process improvements that enhance operational efficiency and customer satisfaction.

Business System Analyst II, Tier II at Business Software, Inc. (2022-01 – Present)

• Partner with business stakeholders, SaaS customers, developers, and technical teams to gather and validate business requirements for product enhancements and issue resolution.
• Analyze business problems and perform root cause analysis to resolve complex production issues across ComplianceFactory, TaxFactory, and TaxProfileFactory SaaS platforms.
• Translate customer requirements into actionable technical solutions, improving communication between business users and development teams.
• Conduct stakeholder interviews and requirement discovery sessions to ensure project deliverables align with business objectives.
• Prioritized and resolved production issues across SaaS applications by coordinating developers, QA engineers, researchers, and technical specialists, reducing resolution bottlenecks and improving customer response.
• Participate in software testing, regression testing, and user acceptance testing (UAT) for product releases, cyclic updates, and compliance bulletins.
• Monitor production environments against service level agreements (SLAs), proactively identifying risks and preventing service disruptions.
• Document business requirements, project scope, risks, status updates, and solution recommendations for leadership and project stakeholders.
• Support business process improvements by identifying workflow inefficiencies and recommending enhancements that improve operational performance.
• Mentor and train new analysts on business processes, product functionality, troubleshooting techniques, and customer support best practices.

Tax Relation Specialist at Vensure Employer Services PEO (2021-10 – 2021-12)

• Resolved complex payroll tax issues by collaborating with internal teams and external tax agencies to ensure regulatory compliance.
• Coordinated with cross-functional stakeholders to prioritize work, reduce client risk, and improve issue resolution timelines.
• Investigated payroll tax discrepancies through data analysis and agency research to identify root causes and recommend corrective actions.
• Built strong client relationships by communicating technical information in business-friendly language.

Full Level Tax Specialist II at ADP Inc. (2017-03 – 2021-10)

• Managed a portfolio of 30–40 concurrent implementation projects while ensuring accurate payroll tax setup, compliance, and successful client onboarding.
• Performed detailed business and data analysis of payroll configurations, employee tax balances, and jurisdictional tax coding to identify discrepancies and improve accuracy.
• Partnered with clients, implementation teams, developers, and tax specialists to resolve complex tax and system issues.
• Led the N8 Tax Transfer Pilot by collaborating with development teams, business units, and leadership to establish communication standards, training materials, and standard operating procedures.
• Identified process improvement opportunities that enhanced implementation workflows and reduced operational risk.
• Conducted gap analysis between existing client payroll configurations and target ADP solutions to support successful system implementations.
• Created and maintained business documentation, SOPs, and implementation guidance for internal teams.
• Presented implementation updates and business process recommendations to project stakeholders during client meetings.
• Collaborated with cross-functional teams to improve system integrations and implementation processes.
• Mentored new associates, improving onboarding efficiency and knowledge transfer across the team.

Implementation Payroll Admin at ADP (KForce Staffing) (2016-07 – 2017-03)

• Analyzed payroll, HR, and tax data to validate accuracy before client implementations.
• Coordinated implementation activities across multiple business teams to ensure successful project delivery.
• Managed multiple implementation projects simultaneously while meeting deadlines and maintaining quality standards.
• Identified system issues, performed preliminary root cause analysis, and escalated technical defects appropriately.
• Supported business process documentation and implementation readiness activities.

Financial Analyst I (Tax and Banking) at ADP Inc. (KForce Staffing) (2015-11 – 2016-06)

• Analyzed operational and payroll data to validate tax filing accuracy and ensure compliance.
• Partner with the Term/Transfer team to validate term dates & transfer of tax filing responsibilities.
• Audited payroll amendment cases and identified discrepancies before submission.
• Supported cross-functional projects by analyzing data and improving reporting accuracy.

Bachelor of Business Administration in Finance – Georgia State University, J. Mack Robinson College of Business (2013-12)

Certification in Business Analytics Science – University of Georgia (2026-05)