Ronald Jara

Customer service and administrative support professional with a strong background in hospitality, property management, and rideshare services. Known for delivering exceptional guest experiences, managing high-volume communication channels, and supporting daily operations with accuracy and professionalism. Fluent in English, Spanish, and Portuguese, with advanced skills in CRM systems and Microsoft Office.

Leasing Consultant - Spyglass Creek (formerly Priderock Apartments) - Denver, CO

(2025-08 - 2026-01)

• Served as the primary point of contact for residents and prospective tenants.
• Managed applications, billing inquiries, documentation, and resident communication.
• Utilized Yardi and Microsoft Office to maintain accurate records and support operations.
• Resolved concerns professionally and ensured a smooth leasing experience.
• Left position due to relocation.

Customer Service Representative - JW Marriott Marquis Hotel - Miami, FL

(2024-07 - 2025-02)

• Provided administrative and guest support via phone, email, live chat, and social media.
• Resolved customer concerns quickly and professionally.
• Used SAP and Microsoft Dynamics 365 to manage guest profiles and service requests.
• Handled high call volumes with accuracy and efficiency.

Host & Server - El Ti Restaurant at The Betsy Hotel - Miami Beach, FL

(2021 - 2023)

• Greeted guests, managed reservations, and coordinated seating using OpenTable.
• Delivered attentive service in a high-volume, upscale environment.
• Supported front-of-house operations with strong multitasking and communication skills.
• Ensured food safety and proper handling procedures.

Part-Time Rideshare Driver - Uber & Lyft - Miami, FL & Denver, CO

(2022 - 2025)

• Delivered excellent customer service while maintaining a high satisfaction rating.
• Demonstrated strong communication, time management, and problem-solving skills.
• Ensured safety, cleanliness, and a positive rider experience.
• Managed navigation, scheduling, and independent decision-making.

Hospitality Management - Le Cordon Bleu Technical School