Ronnelle Staley

Dedicated customer service professional with 6 years of experience in customer-facing roles, including retail, call center, scheduling, filing, troubleshooting and sale growth. Skilled in customer service, cash handling, and technical support. Proficient in Microsoft Office Suite and multi-line phone systems. Possesses a strong work ethic and a commitment to delivering exceptional customer experiences.

Customer Service Representative

(2025-04)

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
• Utilized CRM data analysis to identify trends, patterns, or recurring issues that required further attention or process refinement
• Maintained accurate records of all scheduled activities, including cancellations and rescheduling
• Managed permit application process, including documentations and submissions.

Volunteer Office Clerk - Department of Emergency Management - Hagerstown, MD

(2022-02)

• Prepared reports, presentations, and correspondence using Microsoft Office Suite (Word, Excel, PowerPoint)
• Trained new clerical staff members on office procedures including proper use of equipment
• Assisted in the coordination of company events, including venue selection and logistics planning
• Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
• Maintained inventory of office supplies and placed orders as needed to ensure smooth operations
• Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors

Self Employed/Manager - Staley's Furniture & Primitives - Hagerstown, MD

(2022-06 - 2025-03)

• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Collaborated with cross-functional teams to develop and execute marketing campaigns
• Maintained high standards of quality control to ensure customer satisfaction
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Negotiated contracts with vendors to secure favorable pricing terms
• Managed multiple projects simultaneously within established timelines
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
• Created persuasive sales presentations and proposals that effectively communicated product features, benefits, and value proposition

Cashier - AC&T - Hagerstown, MD

(2019-02 - 2021-01)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

Homemaker - Hagerstown, MD

(2013-05 - 2019-02)

Dietary Aide - Fahrney Keedy Home & Village

(2011-09 - 2013-01)

• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
• Maintained accurate records of patient food intake, allergies, and special requests
• Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
• Aided in the setup and cleanup of dining areas before and after meal services
• Distributed trays to patients' rooms accurately according to prescribed diets
• Closely followed all safety protocols while handling kitchen equipment such as knives, slicers, ovens, etc
• Maintained confidentiality of patient information at all times in accordance with HIPAA regulations
• Washed dishes using industrial dishwashers or manually cleaned them following established procedures
• Followed infection control protocols while handling food items and maintaining personal hygiene
• Adhered to all safety regulations when operating kitchen equipment, including proper use of knives, mixers, blenders, etc
• Demonstrated knowledge of different diet types (e.g., diabetic, low sodium) and their specific requirements

Retail Wireless Consultant - U.S. Cellular - Hagerstown, MD

(2009-03 - 2011-05)

• Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
• Demonstrated extensive knowledge of wireless products and services, effectively communicating features and benefits to customers
• Consistently met or exceeded sales targets by actively promoting additional products and services to customers
• Assisted customers with device setup, troubleshooting, and technical support for various mobile devices
• Developed strong relationships with clients through personalized interactions, resulting in high customer satisfaction ratings

Cashier - Weis Market - Boonsboro, MD

(2010-03 - 2011-03)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

High school diploma - Boonsboro High School

Upper secondary education