Cheyenne Tucker

Seeking a Customer Service Representative role to leverage my experience in customer needs assessment, communication, and team collaboration to support company goals.

Veteran Service Representative at The Bowen Group (Supporting the U.S. Dept. of Veterans Affairs) (2025-09 – Present)

• Provided front-line support to Veterans and their families, assisting with questions, issues, and complex requests for VA services.
• Handled high-stress calls with empathy and patience, using de-escalation techniques to connect callers with the right resources.
• Navigated multi-screen computer systems and CRM software to document call details accurately in real-time.
• Learned and explained complex Department of Veterans Affairs (VA) procedures and services to ensure Veterans received appropriate assistance.
• Maintained strict confidentiality and followed federal privacy protocols for all sensitive caller information.

Enrollment Coordinator at Accel Schools (2023-07 – 2024-12)

• Managed inbound and outbound calls and emails using InContact software, handling over 50 communications daily.
• Maintained records in Salesforce, improving data accuracy by 20% through meticulous data entry and validation.
• Supported enrollment procedures for public schools, contributing to a 15% increase in enrollment rate by streamlining application processes.
• Facilitated team communication and collaboration through regular meetings and updates, ensuring alignment on enrollment targets and strategies.

Search Engine Evaluator at TELUS International (2022-05 – 2023-04)

• Analyzed information for relevance and quality, improving search engine results by conducting thorough evaluations on a wide range of topics.
• Provided feedback on search algorithms, enhancing user experience by identifying areas for improvement and suggesting modifications.
• Trained digital assistants in languages and regional dialects, resulting in a 30% improvement in accuracy and user satisfaction.
• Collaborated with international teams to ensure consistency across different markets and regions.

Training Coordinator at Raising Cane's (2019-10 – 2022-02)

• Mentored junior employees, supporting their development and career progression within the company.
• Conducted training sessions for new team members, increasing efficiency by 25% through effective instructional methods and hands-on learning opportunities.
• Delivered consistent service, contributing to a 20% increase in customer satisfaction scores by maintaining high standards of quality and performance.
• Developed comprehensive training materials and programs, aligning with company policies and goals.

High School Diploma – Olive High School (2015-05 – 2015-05)