Roxanne Muriel

Trauma-informed victim services professional with a Master of Science in Victim Services Management and practical experience supporting justice-involved youth and families through client interviews, needs identification, referrals, case-management activities, and confidential electronic documentation. Graduate preparation includes crisis intervention, safety planning, intimate partner violence, interpersonal violence, advocacy, and coordinated victim services. Brings compassionate communication, sound judgment, cultural responsiveness, resilience, and a survivor-centered commitment to helping people understand options, strengthen safety, and access community resources.

Victim Services / Probation Intern - Bexar County Juvenile Probation Department - San Antonio, TX

Completed 400+ internship hours supporting justice-involved youth and families through client interviews, routine check-ins, needs identification, service referrals, and case-management activities.

• Used trauma-informed, client-centered communication and thoughtful questioning to gather information, understand individual circumstances, and support appropriate service connections.
• Recorded clear, accurate case information in electronic systems while protecting confidentiality and following agency procedures.
• Collaborated with probation officers, counselors, educators, and other professionals to coordinate resources and respond compassionately to clients from varied backgrounds.

Program Evaluation Consultant - Bexar County Family Justice Center - San Antonio, TX

Evaluated a multidisciplinary organization serving individuals and families affected by interpersonal violence, including its coordinated service model, community needs, and trauma-informed practices.

• Applied critical thinking to assess service delivery and developed evidence-based recommendations, logic models, SMART goals, and outcome measures to strengthen victim services.

Grant Development & Program Design Consultant - Haven for Hope - San Antonio, TX

Developed the grant proposal "Pathways to Stability: Trauma-Informed Workforce Readiness Program," including measurable objectives, service strategies, outcomes, and evaluation measures.

Community Outreach Volunteer - Haven for Hope - San Antonio, TX

Supported family-centered programming, resource distribution, community outreach, and access to services for individuals and families experiencing instability.

Career Services Volunteer - Dress for Success San Antonio - San Antonio, TX

Provided respectful career-readiness support and professional clothing resources to women entering or re-entering the workforce.

Master of Science - Victim Services Management - Sam Houston State University (2026-08)

Bachelor of Arts - Criminal Justice - Sam Houston State University (2025-08)

Associate of Applied Arts - San Antonio College (2023-12)