Ruth Pennington

Experienced professional providing stellar customer service care and dedicated to inspiring others by implementing team leadership. Withholds the ability to complete tasks effectively, precisely, and accurately even within a fast-paced work environment. Recognized to be congenial, dependable, and passionate within the workplace.

Technical Support & Customer Service Team Lead - LABCORP

(2017-09)

• Assisting team members with processing routine and stat labs within a timely manner.
• Inputting requisites data accurately within electronic systems.
• Following the policy and coaching others on the importance of HIPPA.
• Responding to inbound and outbound calls providing clear and accurate information to service providers.
• Engaging, coaching, and providing effective direction to team members on expectations when completing daily tasks.
• Maintaining and organizing a sterile work environment for the safety of team members and patient's labs during processing.
• Proving a joyous workspace by greeting staff members with a contagious smile beginning and concluding each workday.

Office Assistant and Receptionist - Graham Dyeing and Finishing

(2008-02 - 2017-09)

• Managing communications between vendors and company with processing orders.
• Filing, organizing, and processing documents as they are received.
• Appropriately direct phone calls as necessary.
• Collecting check and cash payments from merchants upon pick up.

High school diploma