Samantha Y

Energetic and dedicated with excellent customer service skills, seeking a new position. Reliable, self motivated and ready to be a great asset to your team. Authorized to work in the US for any employer

BDC Agent at ED MORSE AUTOMOTIVE GROUP (2023-04 – Present)

• Answering inbound calls and routing them correctly. Providing solutions for customers with questions or that are seeking general information about service
• Settings service appointments
• Making up to 200 outbound calls daily. Leaving notes and updating customers accounts
• Following up customers' special order parts that have arrived and communicating with other departments to keep the process organized
• 2+ years experience using CDK and Xtime schedulers

BDC Agent at Kelly Nissan of Route 33 (2022-03 – 2023-02)

• BDC Internet sales & service department experience
• Answering inbound phone calls, routing calls and setting service & sales appointments, handling customer grievances
• Reaching out to potential customers who have submitted leads for new vehicles. Assisting them with any information they may need and setting appointments for them to come into the dealership
• Handling a minimum of 100 outgoing calls a day
• Taking detailed notes about all interactions with customers and assisting them through the dealership process

Supervisor at Vegan Treats Bakery (2019-08 – 2022-03)

• Started as a counter worker in the retail area. Was promoted to supervisor and would also answer phones and take orders for the company
• Experience in managing day - to- day operations, hiring new employees, scheduling, and conflict resolution
• Answering phones and general customer service for the bakery
• Handling registers and customer payments

Color Specialist at Pyure Aveda Salon (2016-08 – 2019-08)

• Started employment as an assistant required to attend workshops and in-company training program for 18 months
• Greet clients, give a tour of the salon and prepare them for their service
• Clean and maintain a sanity salon environment, laundry duties, preparing drinks, opening/closing salon, tending to any additional needs of clients
• Providing practical support and assistance to busy service providers
• Inventory supplies and materials needed/used
• When promoted to Colorist, now works on clients independently
• Consult, use technical skills to perform desired service and make sure all needs of client are met
• Sale of retail products

Barista/Shift Supervisor at Dunkin' Donuts (2014-09 – 2016-08)

• Started as barista/crew member
• Brewed and prepared coffee, tea, and other beverages
• Prepared and served food items including sandwiches, pastries and bakery items to customers in the restaurant as well as drive thru
• Sale of retail products and making sure display areas were aesthetically pleasing
• Performing cleaning duties such as sweeping, mopping, and washing dishes. Cleaning and testing equipment to make sure it's working properly
• Cash handling, balancing receipts and payments in register
• Promoted to Shift Supervisor, where the same duties were kept as well as training and supervising other staff members, keeping temperature logs, counting registers/safe, updating information on computer system, making the deposits and closing the store
• Ordered and inventoried supplies needed

Cosmetology license in Cosmetology – Atlanta Technical Institute (2003-04 – 2005-03)