Samiah Crawford

Detail oriented banking professional with experience supporting customer accounts, reviewing financial information, resolving account issues, and maintaining accuracy in a fast paced environment. Skilled in account servicing, documentation, data entry, compliance with banking procedures, and problem solving. Recognized for attention to detail, organization, and delivering high quality work while meeting productivity goals.

Customer Care Specialist at Wells Fargo (2025-08 – 2026-07)

• Assisted customers with checking, savings, debit card, and account-related inquiries.
• Verified customer identity while following bank security and compliance procedures.
• Researched and resolved account discrepancies and transaction issues.
• Reviewed customer information to ensure accuracy before processing requests.
• Processed account maintenance requests while adhering to banking policies.
• Documented customer interactions accurately across multiple banking systems.
• Worked efficiently in a fast-paced environment while meeting quality and productivity standards.
• Collaborated with internal departments to resolve complex account issues.

Apartment Locator / Real Estate Agent at Relive (2024-11 – 2026-06)

• Maintained accurate client records and transaction documentation.
• Collected and submitted invoices for apartment referral payments.
• Verified leasing information before submitting required paperwork.
• Coordinated with apartment communities to ensure timely processing of client applications.
• Managed multiple client files simultaneously while maintaining accuracy.
• Provided professional service throughout the leasing process.

Sales Associate at Windsor (2021-08 – 2023-11)

• Processed cash, credit, and debit transactions accurately while delivering excellent customer service.
• Balanced cash drawer and ensured payment accuracy throughout each shift.
• Maintained accurate sales records and processed returns and exchanges according to company procedures.
• Assisted with inventory counts, merchandise organization, and stock replenishment.
• Handled confidential customer payment information with professionalism and attention to detail.
• Supported daily store operations while meeting accuracy and productivity expectations in a fast-paced retail environment.

Bachelor of Science in Business Management – Western Governors University (WGU) (2027)