Samson Turner

Customer-centric professional with experience in food and beverage operations and guest service. Developed strong communication, problem-solving, and organizational skills through service roles and participation in the Disney College Program. Delivers exceptional customer experiences, collaborates effectively with diverse teams, and maintains high standards of quality and professionalism.

Cast Member at Walt Disney World Company (2026-01 – 2026-05)

Delivered exceptional guest service while serving thousands of guests in a fast-paced, high-volume dining location within EPCOT.

• Prepared, plated, and served food and beverages while maintaining Disney quality, safety, and presentation standards.
• Guided guests in menu selections and dietary accommodations, providing personalized service and park information.
• Collaborated with culinary and front-of-house teams to enhance operational efficiency and elevate guest experiences.
• Operated point-of-sale (POS) systems, processed guest transactions, and handled cash and electronic payments accurately.
• Maintained food safety and sanitation standards in accordance with company and health department guidelines.
• Resolved conflicts between guests or staff members in a professional manner.

Crew Member at Dairy Queen Grill & Chill (2024-08 – 2025-08)

• Provided excellent customer service by addressing inquiries and concerns.
• Operated cash register and handled customer transactions efficiently.
• Assisted team members in preparing orders during peak hours.
• Prepared food items according to company recipes and quality standards.
• Maintained cleanliness of dining area and kitchen equipment regularly.
• Stocked supplies and organized inventory for optimal efficiency.
• Followed safety protocols to ensure a safe working environment.

Some College (No Degree) in Business Administration – Ball State University