Saquoia Nicholson

Customer-focused professional with 5+ years of experience in customer service, administrative support, hospitality, and content management. Skilled in client communication, scheduling, data entry, social media management, and resolving customer concerns in fast-paced environments. Recognized for professionalism, strong organization, and the ability to build lasting client relationships while delivering exceptional service.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Lead Plant-Based Kitchen & Barista Associate at Herb and Harmony Cafe (2025-05 – Present)

• Lead daily preparation of fresh, plant-based meals and wellness-focused beverages with attention to flavor, nutrition, and presentation
• Craft specialty coffee, smoothies, and herbal drinks while maintaining consistency and quality standards
• Support daily kitchen and beverage operations to ensure smooth workflow during service
• Maintain strict cleanliness, food safety, and hygiene standards in compliance with regulations
• Assist with inventory management, ordering, and prep planning to reduce waste and support efficiency
• Contribute to menu planning and daily prep strategies based on customer demand

Freelance Makeup Artist at Various Companies (2019-09 – Present)

• Provide personalized consultations to understand clients' preferences, skin type, and desired looks
• Deliver professional makeup services for weddings, photo shoots, and special events
• Create custom makeup designs that enhance natural features and complement individual style
• Recommend suitable products based on skin tone, texture, and longevity needs
• Ensure makeup application remains long-lasting and appropriate for event conditions
• Stay current on makeup trends, techniques, and product innovations
• Maintain a clean, organized, and professional makeup kit
• Build and maintain strong client relationships through clear communication and exceptional service
• Manage bookings, scheduling, and administrative tasks independently

Content Creator / Social Media Manager (2017-09 – Present)

• Create engaging photo, video, and short-form content to promote beauty, wellness, and service-based brands
• Develop and maintain brand-aligned messaging across social media platforms
• Plan, film, edit, and publish content to increase visibility and audience engagement
• Write captions, hashtags, and promotional copy tailored to target audiences
• Support marketing efforts through consistent posting and content scheduling
• Analyze engagement trends and adjust content strategy to improve performance
• Collaborate with business owners and teams to highlight services, products, and events

Hairstylist/Cosmetologist at Hair Cuttery (2022-09 – 2024-02)

• Greet clients and conduct detailed consultations to assess hair needs and goals
• Perform precision haircuts, color services, and styling
• Provide facial waxing and hair treatment services
• Recommend and sell professional home hair care products
• Schedule appointments and manage client flow
• Maintain sanitation, safety, and cleanliness standards
• Build client loyalty through personalized service and product education

Server/Hostess at Iron Rooster (2021-09 – 2022-12)

• Greet and seat guests promptly to ensure a positive dining experience
• Take food and beverage orders accurately and efficiently
• Deliver orders promptly while maintaining presentation standards
• Provide menu recommendations and answer guest questions
• Anticipate guest needs and deliver attentive, high-quality service
• Handle payment transactions accurately
• Maintain cleanliness and organization of dining areas
• Collaborate with kitchen staff to ensure timely service
• Follow food safety and hygiene standards

Office Assistant at Millennials Learning Center (2019-06 – 2021-08)

• Maintain office organization and cleanliness
• Answer and transfer phone calls professionally
• Schedule appointments and tours
• Conduct tours for prospective clients and families
• Send emails to current and potential clients
• Manage social media accounts and content scheduling
• Assist with event scheduling and preparation

Crew Member at Chipotle Mexican Grill (2019-09 – 2020-03)

• Prepare food according to safety and quality standards
• Maintain a clean and organized workstation
• Communicate with customers to understand needs and preferences
• Collaborate with management to resolve customer concerns
• Support team operations during peak service hours

Cosmetology in Trade school – Empire Beauty School (2022-01 – 2023-01)

High school diploma – Franklin High School (2016-08 – 2020-06)