IT Analyst and Project Manager
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I’m an Enterprise IT Project Manager and Applications Operations Leader with over 20 years of experience delivering technology solutions across aviation, finance, and retail. I provide end-to-end technical expertise in application development (SDLC), enterprise infrastructure upgrades, and process improvement, while leading cross-functional teams through complex projects. My career blends hands-on technical knowledge—spanning AWS/Azure cloud, enterprise applications, ETQ Reliance, ServiceNow, Salesforce, and security compliance—with strong governance, risk management, and Agile project leadership.
I’m recognized for bridging business and IT, mentoring (Agile/Scrum) teams, and ensuring systems are stable, secure, and scalable, while consistently driving efficiency and aligning solutions with organizational goals.”
Application Development & SDLC | Agile/Scrum/SAFe
Cloud: AWS (CloudFormation, CodeCommit, CodePipeline), Azure DevOps/DevSecOps
Windows & Linux Server Administration | Active Directory, Group Policy
Docker & Kubernetes | CI/CD Pipelines | Automated Workflows
ServiceNow (ITSM/ITOM) | Salesforce | ETQ Reliance | POS/ERP Systems
Security & Compliance (IAM, PKI, SOX, FAA/TSA, PCI)
Monitoring & Reporting (SolarWinds, Executive Dashboards, KPIs)
Vendor & Contract Management | Service Providers | Procurement
Risk & Governance | RAID Logs | ITIL Processes (Incident, Problem, Change, Config)
Scripting & Automation (PowerShell, SQL, API/ETL)
Process Improvement & Operational Excellence
Enterprise Project Manager, POS & Azure DevOps Implementation
2021 – 2023
Directed rollout of a new POS system integrated with Salesforce and ERP platforms, ensuring enterprise alignment.
Partnered with engineering teams to implement Azure DevOps pipelines, supporting CI/CD for containerized apps.
Oversaw vendor contracts, SLA adherence, and governance reporting for executive leadership.
Balanced leadership with hands-on application support, security remediation, and operational readiness.
Improved team efficiency by introducing automated workflows and dashboards for risk tracking and release cycles.
United Airlines – Chicago, IL
Project Manager, Cybersecurity Upgrade & Cloud Modernization
2019 – 2021
Led enterprise-wide Azure DevSecOps cybersecurity program; strengthened IAM, PKI, and compliance with FAA/TSA mandates.
Directed remediation of critical security vulnerabilities, coordinating with application, infrastructure, and QA teams.
Performed feasibility studies and vendor assessments for new software and monitoring tools.
Enforced Incident, Problem, and Change Management processes to sustain SLA performance.
Designed and delivered technical and operations training to reduce support escalations.
Parchment – Phoenix, AZ
Project Manager, Application & Infrastructure Readiness
2017 – 2019
Oversaw enterprise application upgrade, requiring customer-wide infrastructure and security updates.
Supported containerized deployments (Docker/Kubernetes) and monitoring integration via SolarWinds.
Partnered with Information Security and service providers to ensure compliance and operational stability.
Authored end-user documentation, system guides, and training materials for technical and non-technical staff.
American Airlines – Dallas, TX
Project Manager, ETQ Reliance Risk Management System Rollout
2013 – 2017
Implemented enterprise ETQ Reliance Risk Management application, integrating workflows across safety, compliance, and environment.
Supported regulatory adherence (FAA, TSA, DOT, OSHA) through system governance and reporting.
Partnered with business units to configure workflows, dashboards, and reports aligned to enterprise compliance needs.
Managed vendor relationships and contract negotiations during system implementation.
Applied Agile project delivery (Jira, Confluence) to manage requirements, backlogs, and sprints.
CVS Health, Charles Schwab, JPMorgan Chase – Various Locations
Project Manager, Enterprise Infrastructure Upgrades
2008 – 2013
Directed Windows OS migrations and infrastructure upgrades across enterprise environments.
Managed Active Directory/Group Policy rollouts and compliance-driven security baselines.
Partnered with engineering teams to execute release cycles, patching, and incident/problem remediation.
Delivered cost savings and efficiency improvements through vendor contract negotiations and SLA optimization.
Earlier Roles – Various Consulting Engagements
Application Development & Infrastructure Project Lead
2000 – 2008
Provided technical leadership in full SDLC application development projects, including requirements gathering, design, build, test, and deployment.
Managed infrastructure modernization efforts including data center consolidations, Windows/Unix migrations, and enterprise monitoring implementations.
Championed process improvement initiatives to reduce defects, streamline workflows, and improve reporting accuracy.
Mentored junior developers and analysts in SDLC best practices and project delivery.
BA in IT / telephony - Universtity of Phoenix
Certification course Comptia A+, Net+, MCSE 2000
Ceritification course Univ of Mass, Amhearst- PMP
