Area Manager - Delta Dallas - Dallas, TX
(2025-02)
- Multi-Site Operational Oversight: Manage daily operations and financial health for several branch offices within a designated geographic region.
- Workforce Strategy & Compliance: Implement recruitment processes to attract and retain high-quality temporary workers while ensuring strict adherence to labor laws and safety regulations.
- Client Relationship Management: Act as the primary liaison for key clients, conducting regular business reviews and resolving escalated service issues to maintain high satisfaction levels.
- Performance Metric Management: Monitor and analyze regional KPIs, including bill rates, fill rates, and profit margins, to identify growth opportunities.
- Strategic Business Development: Ability to develop territory sales strategies and negotiate contracts with new enterprise clients.
- High-Volume Recruiting Knowledge: Proficiency with Applicant Tracking Systems (ATS) and advanced sourcing techniques for rapid placements.
- Experience managing P&L statements, regional budgets, and labor costs to maximize profitability.
Detention Officer - Dallas County Sheriff Department - North Tower, Dallas, TX
(2023-10 - 2025-02)
- Supervised and controlled behavior of over 100 inmates.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Verified identification using specialized databases and methods such as fingerprinting.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
Regional HR Representative - Texas Department of Criminal Justice, TDCJ - Palestine, TX
(2022-04 - 2023-10)
- Worked as Regional HR Support Sargent
- Planned, organized, and coordinated the work of corrections officers.
- Assisted the staff by answering questions and handling unusual or difficult situations.
- Assisted in crafting internal policies that promoted a safe working environment while adhering to state regulations.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Provided ongoing support to managers in areas such as performance management, conflict resolution, and coaching techniques.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Reviewed logs and other paperwork from shift.
- Provided orientation and training of new Correctional Officers.
- Interpreted and applied personnel policies, departmental policies, and other relevant policies and procedures.
- Prepared and reviewed performance appraisal and discusses with subordinates.
- Counseled employees regarding job performance and documents in accordance with established procedures.
- Recommended disciplinary action, as needed.
Human Resources Manager - NYC Department of Probation - Queens, NY
(2018-09 - 2022-03)
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Processed employee claims involving performance issues and harassment.
Customer Service Representative - China Airlines Cargo - Queens, NY
(2016-10 - 2018-09)
Account Manager - Workforce 1 Industrial & Transportation Career Center - Queens, NY
(2015-07 - 2016-10)
