Serenity

Customer-focused professional with experience in airport passenger assistance, identity verification, and high-volume customer service environments. Proven ability to guide travelers through security processes, resolve customer concerns, and maintain efficiency in fast-paced environments. Strong communication, leadership, and operational support skills with experience supervising teams and maintaining service standards.

Clear Ambassador - CLEAR - Phoenix Sky Harbor International Airport

(2026-01)

• Assist passengers with biometric identity verification and CLEAR enrollment
• Guide travelers through expedited security lanes while maintaining compliance with airport procedures
• Provide customer service and travel support to high volumes of daily passengers
• Educate travelers on security screening procedures and membership benefits
• Maintain professionalism and efficiency in a high-traffic airport environment
• Support smooth passenger flow and security checkpoint operations

Assistant Manager - GG's Kitchen - Phoenix, AZ

(2021-01)

• Supervise daily restaurant operations in a fast-paced customer service environment
• Train and support staff while coordinating shift responsibilities
• Resolve customer concerns and ensure high service satisfaction
• Manage cash handling, registers, and transaction accuracy
• Maintain cleanliness, food safety compliance, and operational organization
• Assist with inventory monitoring and team performance support

High School Diploma