Servio Renteria

Dynamic sales consultant with proven success in driving customer satisfaction and sales performance. Recognized for exceptional relationship management and effective communication skills, contributing to increased loyalty and repeat business.

Automotive Sales Consultant - Kia Motors - Loja, Ecuador

(2024-11 - 2026-03)

Awarded 3rd Place as Top Sales Agent in the Sierra Andina Region of Ecuador, in recognition of exceptional sales performance, client relationship management, and business development achievements.

• Assisted customers in selecting vehicles based on their needs and preferences.
• Conducted vehicle demonstrations to showcase features and benefits.
• Provided information on financing options and promotions available.
• Maintained product knowledge of Kia models and industry trends.
• Managed customer inquiries through phone, email, and in-person interactions.
• Collaborated with team members to achieve sales goals and targets.
• Followed up with customers post-sale to ensure satisfaction and build relationships.
• Prepared sales paperwork accurately for vehicle purchases and trades.
• Prepared sales contracts and other necessary paperwork for vehicle purchases.
• Collaborated with service department personnel to ensure customer satisfaction.

Senior Sales Consultant - Volkswagen - Loja, Ecuador

(2022-09 - 2024-11)

3rd Place – National Customer Service Excellence Award, Ecuador. Recognized nationally for delivering exceptional customer service, maintaining high customer satisfaction, and demonstrating outstanding professionalism and commitment to client relationships.

• Developed strong relationships with clients to enhance customer loyalty.
• Maintained up-to-date knowledge of automotive trends and Volkswagen products.
• Trained junior sales staff on best practices and sales techniques.
• Motivated sales staff to exceed sales targets by boosting morale with team-building activities and encouraging friendly competition.
• Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
• Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
• Advised customers on vehicle selection and financing options.
• Conducted product demonstrations to highlight vehicle features and benefits.
• Resolved customer inquiries and complaints efficiently and effectively.
• Assisted in organizing promotional events to boost showroom traffic.

Sales Director, Business Development - Still Language Center - Loja, Ecuador

(2022-04 - 2022-07)

• Led sales presentations to showcase language programs and services.
• Coordinated marketing initiatives to promote language courses and events.
• Analyzed customer feedback to improve service offerings and satisfaction.
• Established relationships with schools for language program collaborations.

General Manager - Fordes Institute for Professional Training - Loja, Ecuador

(2021-09 - 2022-04)

• Managed scheduling and logistics for training sessions and workshops.
• Directed daily operations to ensure smooth training program execution.
• Collaborated with staff to develop and enhance training curricula.
• Oversaw budget allocation for departmental resources and activities.
• Coordinated with external partners to expand professional training offerings.
• Implemented feedback mechanisms to assess training effectiveness and participant satisfaction.
• Facilitated staff meetings to discuss progress, challenges, and strategic planning initiatives.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Trained employees on duties, policies and procedures.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.

SME Banking Relationship Manager & Branch Manager - Fortuna - Loja, Ecuador

(2018-06 - 2019-02)

• Maintained compliance with banking regulations and policies.
• Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
• Provided customer service and support to clients regarding banking products and services.
• Processed customer transactions accurately and efficiently at a leading financial institution.
• Maintained compliance with banking regulations and internal policies consistently.
• Collaborated with team members to streamline operational workflows and improve service.
• Managed customer documentation, ensuring accuracy and confidentiality of sensitive information.

Bachelor of Science - Marketing - Universidad Católica Santiago De Guayaquil (2017-06) Guayaquil, Ecuador