B A

Sales professional with a specialized focus on the luxury travel experience. Strong understanding of airline operations, fare rules, and PNR management. Committed to delivering exceptional white-glove service with over three years of hands-on GDS experience using Amadeus. Confident in my ability to provide elevated guest experiences in fast-paced environments.

Sales Consultant at Village Green (2025-11 – Present)

• Increased occupancy from 88% to 96% as the primary leasing specialist for a new luxury development in St. Paul, MN.
• Analyzed market trends and competitor activities to inform strategic sales initiatives that enhanced prospect engagement and revenue growth.
• Conducted monthly outreach to double the property's business partnerships and increase preferred employer program engagement by 300%.

Customer Experience Specialist at Delta Airlines (2022-03 – 2025-07)

• Led a team in delivering high-touch service, achieving a 98% customer satisfaction rate.
• Developed a comprehensive understanding of luxury service offerings and advised VIP clients on appropriate product selections based on their unique needs and membership tier.
• Generated over $2.5 million in additional sales revenue by analyzing customer feedback to identify areas of improvement and incentivizing engagement through corporate rewards during Loyalty Engagement short-duration assignment.
• Audited calls to ensure PCI compliance and adherence to Department of Transportation regulations during Quality Assurance short-duration assignment

Realtor at Coldwell Banker (2020-04 – 2025-10)

• Negotiated terms and managed client relationships to secure favorable outcomes.
• Streamlined the buying process by managing client expectations, communication, and document handling efficiently.
• Oversee the execution of legal documents with confidentiality, accuracy, and compliance as the brokerage's primary loan signing agent terms.

Property Manager at Mayflower Properties (2021-05 – 2022-12)

• Addressed issues promptly and professionally as the primary contact for tenants and vendors.
• Developed reports to track financial performance and property conditions.
• Analyzed financial data to set competitive pricing strategies and negotiated rental rates to maximize profit.

Client Advisor at Louis Vuitton (2020-10 – 2022-01)

• Consistently recognized as a top performer for exceeding seasonal sales goals.
• Enhanced customer experience by tailoring services and managing high-value client interactions.
• Promoted product releases and marketing initiatives through clienteling and appointment scheduling.