Regional Operations & Site Manager, Google Account at Body Techniques (July 2024– December 2024)
- Led a cross-functional regional team of 25 independent contractors supporting 16 Google campus locations, ensuring consistent service delivery and operational excellence.
- Built and executed strategic plans that expanded account capabilities and optimized resource allocation to meet fluctuating client needs.
- Analyzed CSAT, utilization, and operational KPIs to identify trends and implement improvements that elevated team performance.
- Managed full-cycle hiring and onboarding, cultivating an inclusive, high-performing culture across decentralized sites.
- Strengthened communication and alignment with Google stakeholders to support operational priorities and service expectations.
Operations & Program Manager at Family Care Sabbatical (June 2019 - July 2024).
- Oversaw complex operations for a household of six, including budgeting, financial planning, scheduling, and multi-layered logistics.
- Managed relationships with administrators and faculty across multiple institutions to coordinate academic and extracurricular programs.
- Completed professional development in Inclusive Leadership, Coaching Skills, Leading Global Organizations, and AI Business Strategy.
National Faculty Director at Revolution Prep (May 2018 – May 2019)
- Directed a nationwide team of 10 direct and 100 indirect reports, maintaining an NPS above 80 through targeted coaching and development.
- Designed scalable academic and operational structures that supported national growth and consistency.
- Implemented performance management systems that improved engagement, retention, and accountability.
- Built operational resources and systems to support rapid expansion and improve efficiency.
National Director of Inventory & Facility Operations, Licensure at Kaplan Test Prep (Feb 2016 - November 2017)
- Led a remote operations team responsible for scheduling 1,600+ NCLEX and Law Prep classes nationwide.
- Developed new procedures that increased productivity and reduced operational costs.
- Used business data to guide decisions on class cancellations, facility operations, and resource allocation.
Regional Faculty Director, Nursing at Kaplan Test Prep (2010-01 – 2016-12)
- Championed a team of 5 remote faculty managers and ~150 nurses across 25 states, ensuring high-quality delivery of 750 classes annually.
- Managed expense budgets and analyzed KPIs to inform operational and financial decisions.
- Built diverse, high-performing teams through strategic recruitment and onboarding.
- Implemented performance frameworks that increased accountability and engagement.
- Expanded Salesforce utilization to improve cross-functional communication and collaboration.
MultiCenter Director at Kaplan Test Prep (2005-01 – 2010-12)
- Managed business operations, P&L, and hiring for 5 full-time and 100 part-time staff across multiple centers.
- Held a dual role as Regional Sales Director for Medical & Nursing Products & Services (16 locations) from 2009–2010.
- Developed sales and marketing strategies that improved conversion rates and enrollments.
- Reported on academic performance, sales projections, and competitive analysis to senior leadership.
- Built partnerships with 30+ colleges and universities to support program growth.
- Identified operational gaps and developed SOPs to improve efficiency.
District Manager at KinderCare Learning Centers (2001-01 – 2004-12)
- Managed a $11M P&L across 14 centers, optimizing operational performance and financial results.
- Identified revenue opportunities and implemented data-driven strategies to increase enrollment and retention.
- Ensured compliance with NAEYC accreditation and state licensing standards through on-site coaching and quality audits.
- Led center openings, closures, and facility renovations in partnership with national sales and marketing teams.
