Shannon Doschadis

Strategic Operations Leader with deep experience driving performance, service excellence, and organizational efficiency across distributed teams in 25+ states. Known for elevating CSAT/NPS, optimizing P&L outcomes, and building high-performing, inclusive cultures for complex, multisite environments. Adept at scaling operations, leading change, and partnering with senior stakeholders to deliver measurable business impact.

Experienced across tech, education, and service organizations including Google, Kaplan, and KinderCare.

Regional Operations & Site Manager, Google Account at Body Techniques (July 2024– December 2024)

• Led a cross-functional regional team of 25 independent contractors supporting 16 Google campus locations, ensuring consistent service delivery and operational excellence.
• Built and executed strategic plans that expanded account capabilities and optimized resource allocation to meet fluctuating client needs.
• Analyzed CSAT, utilization, and operational KPIs to identify trends and implement improvements that elevated team performance.
• Managed full-cycle hiring and onboarding, cultivating an inclusive, high-performing culture across decentralized sites.
• Strengthened communication and alignment with Google stakeholders to support operational priorities and service expectations.

Operations & Program Manager at Family Care Sabbatical (June 2019 - July 2024).

• Oversaw complex operations for a household of six, including budgeting, financial planning, scheduling, and multi-layered logistics.
• Managed relationships with administrators and faculty across multiple institutions to coordinate academic and extracurricular programs.
• Completed professional development in Inclusive Leadership, Coaching Skills, Leading Global Organizations, and AI Business Strategy.

National Faculty Director at Revolution Prep (May 2018 – May 2019)

• Directed a nationwide team of 10 direct and 100 indirect reports, maintaining an NPS above 80 through targeted coaching and development.
• Designed scalable academic and operational structures that supported national growth and consistency.
• Implemented performance management systems that improved engagement, retention, and accountability.
• Built operational resources and systems to support rapid expansion and improve efficiency.

National Director of Inventory & Facility Operations, Licensure at Kaplan Test Prep (Feb 2016 - November 2017)

• Led a remote operations team responsible for scheduling 1,600+ NCLEX and Law Prep classes nationwide.
• Developed new procedures that increased productivity and reduced operational costs.
• Used business data to guide decisions on class cancellations, facility operations, and resource allocation.

Regional Faculty Director, Nursing at Kaplan Test Prep (2010-01 – 2016-12)

• Championed a team of 5 remote faculty managers and ~150 nurses across 25 states, ensuring high-quality delivery of 750 classes annually.
• Managed expense budgets and analyzed KPIs to inform operational and financial decisions.
• Built diverse, high-performing teams through strategic recruitment and onboarding.
• Implemented performance frameworks that increased accountability and engagement.
• Expanded Salesforce utilization to improve cross-functional communication and collaboration.

MultiCenter Director at Kaplan Test Prep (2005-01 – 2010-12)

• Managed business operations, P&L, and hiring for 5 full-time and 100 part-time staff across multiple centers.
• Held a dual role as Regional Sales Director for Medical & Nursing Products & Services (16 locations) from 2009–2010.
• Developed sales and marketing strategies that improved conversion rates and enrollments.
• Reported on academic performance, sales projections, and competitive analysis to senior leadership.
• Built partnerships with 30+ colleges and universities to support program growth.
• Identified operational gaps and developed SOPs to improve efficiency.

District Manager at KinderCare Learning Centers (2001-01 – 2004-12)

• Managed a $11M P&L across 14 centers, optimizing operational performance and financial results.
• Identified revenue opportunities and implemented data-driven strategies to increase enrollment and retention.
• Ensured compliance with NAEYC accreditation and state licensing standards through on-site coaching and quality audits.
• Led center openings, closures, and facility renovations in partnership with national sales and marketing teams.

Bachelor of Science in Education – Minnesota State University Moorhead