Shannon LeForce

Dedicated Environmental Services leader with over 12 years of healthcare experience and a proven track record of driving cleanliness, safety, and patient satisfaction. Skilled in team leadership, training, quality assurance, and vendor relations. Passionate about creating a positive environment that supports exceptional patient experiences and operational excellence.

EVS Area Cleaner at Cleveland Clinic – Avon, Ohio (2022-03 – Present)

• Lead and supervise a team of Environmental Services professionals to ensure a clean, safe, and healing environment for patients, families, and staff.
• Drive patient satisfaction by maintaining high standards of cleanliness, response times, and service excellence.
• Active member of the Patient Experience Committee, providing insight and feedback to improve the patient experience.
• Train, mentor, and develop team members on policies, procedures, and best practices to ensure compliance and performance.
• Build and maintain strong relationships with clients, departments, and vendor partners to ensure quality service and timely resolution.
• Conduct quality audits and rounds, identify opportunities for improvement, and implement solutions.

Housekeeper at St. Mary of the Woods – Avon, Ohio (2022-01 – 2022-03)

• Cleaned facility, patient, and resident rooms with great attention to detail.
• Provided excellent customer service to residents, families, and staff.

Senior Hospitality Aide at Hospice of the Western Reserve – Westlake, Ohio (2012-06 – 2022-01)

• Inspected 32 patient rooms daily to ensure cleanliness, safety, and comfort.
• Managed inventory, placed orders, verified deliveries, and maintained supply organization.
• Trained new employees on cleaning protocols, DME system, and time management.
• Supported clinical and operational teams to ensure smooth daily operations.
• Maintained compliance with HIPPA, OSHA, and emergency preparedness standards.
• Set up and supported events for patients and families.
• Consistently demonstrated empathy and compassion in all interactions.