Marion Ntini

Enthusiastic Front Desk Coordinator with 10+ years of experience in Customer, Guest and Patient services. Offering friendly, solution-oriented problem-solving, high professional demeanor and organizational skills. Additional expertise includes time management, multitasking, verbal/written communication and computer literacy.

Versed in coordinating reservations, updating accounts and promoting customer, guest and patient satisfaction. Results-driven professional focused on delivering exceptional support for customer/patients needs to ensure that service levels are maintained and customer satisfaction is achieved.

Front Desk Agent/Executive Housekeeper Supervisor at Fairfield Inn & Suites By Marriott (2021-09 – Present)

• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Streamlined weekly cleaning schedule for 7 employees.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees and payments.
• Used internal software to process reservations, check-ins and check-outs.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

Wire Engineer/Machinist at LayerZero Power Systems (2022-02 – Present)

• Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
• Installed completed assemblies into cases.
• Assembled components per technical specifications and production guidelines.
• Completed standardized engravings on adobe software that transferred to Trotec engraver.
• Inspected machines, troubleshoot issues and completed basic repair and calibration to maintain optimal operations.
• Used a wire cutting machine called (Zeta) that cut different lengths of wire for Power Systems.

Financial Customer Service Representative Lead at Department Of Social And Health Services (2013-03 – 2019-01)

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Explained benefits to Clients in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from Clients regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
• Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
• Checked clients benefits enrollment for accuracy and inputted all data into 3G.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Conducted intense interviews to determine eligibility for financial, medical and /or food assistance benefits by using computer programs such as barcode, EJAS, Aces online and Aces Mainframe also known as 3G.
• Determined eligibility/benefits amounts by calculating income and resources in accordance with WAC's, RCA and federal immigration Law.
• Compute and authorized correct payments of rents, food benefits, child care and medical programs in accordance with applicable WAC's and handbooks.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.

Childcare Provider (2019-02 – 2021-09)

Took care of grandchildren while parents were deployed.

Student/Stay at home Parent/Temporary Worker at Temporary Agency (2005-01 – 2010-12)

MBA in Business Administration And Management – University of Phoenix (2012-06)

Bachelor of Arts in Mental Health Psychology – Northeastern State University (2009-06)