Shano Devaney

Human Resources and operations professional with 15+ years of experience supporting employee relations, onboarding, training, compliance, recruiting, and day-to-day business operations. Strong background in HR support across retail, healthcare, education, and business services environments. Known for improving processes, supporting managers, handling sensitive employee matters, and helping teams operate efficiently.

Manager of Operations and Human Resources at Great Western Business Services (2018-08 – 2026-03)

• Managed HR and daily operations for staff and contract associates in a fast-paced business environment.
• Led onboarding, training, and development efforts to support employee success and business needs.
• Supported employee relations and day-to-day personnel matters while maintaining operational continuity.
• Coordinated with vendors and internal stakeholders to improve workflow and business processes.
• Oversaw company closure activities, including liability resolution and asset liquidation.

Customer Service Manager at Bloomingdale's (2014-10 – 2018-07)

• Supervised teams across customer service, fulfillment, cash office, and support functions.
• Supported hiring efforts by developing and managing a seasonal job fair for 50–70 positions.
• Evaluated employee performance and helped identify strong candidates for full-time opportunities.
• Counseled managers on employee investigations and compliance with company guidelines and labor laws.
• Delivered coaching and development to employees to improve service, performance, and retention.

Administrative Specialist at UCLA Center for Public Healthand Disaster (2013-12 – 2014-08)

• Supported office operations, staff coordination, and administrative functions for leadership.
• Managed intern scheduling and payroll-related tasks.
• Coordinated training sessions for community leaders and supported program logistics.
• Assisted with grant proposal preparation and reporting activities.

Admin Analyst at UCLA Neurobiolgy Research Department (2010-12 – 2013-09)

• Supported department purchasing and administrative operations for multiple research labs.
• Trained staff on internal purchasing systems and compliance procedures.
• Helped maintain efficient workflows by resolving vendor and logistics issues.
• Prepared documentation for approvals and purchasing requests.

Administrative Specialist at UCLA Resnick Neuropsychiatric Hospital (2008-07 – 2010-02)

• Provided executive and administrative support to senior leadership.
• Served as an HR contact for social work and non-nursing staff.
• Helped coordinate staffing-related concerns and daily personnel support.
• Organized meetings and maintained communication across teams.

University in Human Resource Management – CSUDH (2025-09 – 2025-12)

Upper secondary education