Sharoj Katuwal

Over 10 years Hospitality working experience and customer-oriented Industry with detailed understanding of company objectives, goals, and quality service. Exceptional communication and interpersonal skills.

Server - Canopy by Hilton - San Francisco

(2024-08)

Shelby's Roof Top Bar & Lounge

• Welcome and greet guests as they arrive in outlet with a smile, friendly and verbal Greeting and use guest name when it possible, assist in seating guests.
• Present the menu and explain offer, assist the guest regarding the menu and service.
• Take orders from guests; communicate with Host and kitchen about guest requests.
• Serve food and beverage to customers and inform them daily special dishes.
• Engage with guests in conversation, regarding their stay, property service, and area attracting/offering.
• Address the guest service needs in a professional, positive, and timely manner.
• Check with guests to make sure that they are enjoying their meal or not. If not correct.
• Ensure that all before/after service is completed to the correct standard.
• Setup tables for meals, including setting up items such as glassware, silverware linens, flowers, salt & paper shaker, and handkerchiefs as per hotel standard.
• Maintain safety, Hygiene, and cleanliness of hotel standards at all the times
• Clearance dishes and glasses from table/counter and take them to kitchen for cleaning
• Thank every guest on departure, invite to return and provide a fond fare well.

Server - Ritz-Carlton Hotel - Grand Cayman, Caribbean Island

(2017-03 - 2023-04)

Server - Viceroy Hotel - Dubai, UAE

(2014-10 - 2016-04)

Server - The Torch Doha Hotel - Qatar

(2013-05 - 2014-09)

Diploma - Hotel Management

Graduate - Higher Secondary School