Sj Gibson

Bilingual (English/Spanish) Healthcare Sales Leader with 8+ years of experience driving corporate B2B account growth and clinical operations. Proven track record managing high-value portfolios, achieving a 21.7% account retention rate (3.5× company standard) through consultative virtual presentations to executive boards. Possesses deep clinical subject matter expertise in Dermatology and Oncology workflows, including complex reimbursement, managed care frameworks, and territory execution utilizing Salesforce CRM.

Remote Elite Account Director - Yelp - Remote

(2022-05 - 2026-05)

• Account Portfolio Management: Spearheaded a high-volume, fast-paced portfolio of complex, high-value corporate accounts, serving as the primary strategic sales lead to maximize client engagement.
• Consultative Selling & Influencing: Led data-driven, virtual sales presentations to high-level corporate stakeholders and executive boards to communicate product value, complex KPIs, and return on investment (ROI).
• High-Impact Retention Metrics: Engineered a proactive client management framework focused on account health, achieving an industry-leading 21.7% retention rate (3.5× the company standard).
• Data-Driven Territory Execution: Utilized Salesforce CRM to track interaction data, organize account logistics, monitor program utilization milestones, and pivot strategies based on changing market conditions.

Dermatology Manager - Skin DC

(2020-06 - 2021-07)

• Dermatology Provider Engagement: Managed daily operational workflows and resource scheduling for a cross-functional team of 6 to 10 administrative and clinical dermatology personnel.
• Clinical Training & Compliance: Conceptualized, planned, and executed end-to-end product and operational onboarding initiatives for incoming staff and partners, maintaining 100% compliance with strict quality standards and HIPAA protocols.
• Strategic Change Management: Partnered directly with executive stakeholders on operational change management initiatives, successfully identifying clinical bottlenecks to implement high-efficiency workflow solutions.

Treatment Coordinator - Center for Cosmetic Surgery

(2019-08 - 2020-03)

• Consultative Treatment Conversions: Coordinated the end-to-end patient care lifecycle, acting as the central strategic contact for complex, cross-functional clinical scheduling and provider matching.
• Product Analytics Optimization: Managed database tracking systems, optimizing data workflows to streamline patient acquisition metrics and eliminate administrative barriers for medical providers.
• Asset & Visual Presentation Delivery: Spearheaded digital engagement initiatives and asset delivery schedules, creating visual workflows and product promotional resources for executive stakeholder review.

Patient Satisfaction Coordinator | Administrative Assistant | Wellness Coordinator - US Oncology

(2015-11 - 2019-08)

• Reimbursement & Insurance Frameworks: Authored and implemented structured training curriculum and instructional guides for regional staff regarding complex workflow changes and managed care insurance frameworks.
• Physician Onboarding & Promotion: Collaborated closely with the Marketing Director and clinical executive leadership to scope, plan, and execute physician onboarding, training, and targeted clinic promotional campaigns.
• Strategic External Partnerships: Served as the primary organizational representative at regional industry events, proactively initiating and managing strategic external relationships to expand provider network reach.
• Regulatory Governance: Governed medical database records, audited insurance regulatory compliance, and tactfully resolved complex payer/provider concerns to protect practice revenue and objectives.

Associate of Applied Science - Lone Star College