Remote Elite Account Director - Yelp - Remote
(2022-05 - 2026-05)
- Account Portfolio Management: Spearheaded a high-volume, fast-paced portfolio of complex, high-value corporate accounts, serving as the primary strategic sales lead to maximize client engagement.
- Consultative Selling & Influencing: Led data-driven, virtual sales presentations to high-level corporate stakeholders and executive boards to communicate product value, complex KPIs, and return on investment (ROI).
- High-Impact Retention Metrics: Engineered a proactive client management framework focused on account health, achieving an industry-leading 21.7% retention rate (3.5× the company standard).
- Data-Driven Territory Execution: Utilized Salesforce CRM to track interaction data, organize account logistics, monitor program utilization milestones, and pivot strategies based on changing market conditions.
Dermatology Manager - Skin DC
(2020-06 - 2021-07)
- Dermatology Provider Engagement: Managed daily operational workflows and resource scheduling for a cross-functional team of 6 to 10 administrative and clinical dermatology personnel.
- Clinical Training & Compliance: Conceptualized, planned, and executed end-to-end product and operational onboarding initiatives for incoming staff and partners, maintaining 100% compliance with strict quality standards and HIPAA protocols.
- Strategic Change Management: Partnered directly with executive stakeholders on operational change management initiatives, successfully identifying clinical bottlenecks to implement high-efficiency workflow solutions.
Treatment Coordinator - Center for Cosmetic Surgery
(2019-08 - 2020-03)
- Consultative Treatment Conversions: Coordinated the end-to-end patient care lifecycle, acting as the central strategic contact for complex, cross-functional clinical scheduling and provider matching.
- Product Analytics Optimization: Managed database tracking systems, optimizing data workflows to streamline patient acquisition metrics and eliminate administrative barriers for medical providers.
- Asset & Visual Presentation Delivery: Spearheaded digital engagement initiatives and asset delivery schedules, creating visual workflows and product promotional resources for executive stakeholder review.
Patient Satisfaction Coordinator | Administrative Assistant | Wellness Coordinator - US Oncology
(2015-11 - 2019-08)
- Reimbursement & Insurance Frameworks: Authored and implemented structured training curriculum and instructional guides for regional staff regarding complex workflow changes and managed care insurance frameworks.
- Physician Onboarding & Promotion: Collaborated closely with the Marketing Director and clinical executive leadership to scope, plan, and execute physician onboarding, training, and targeted clinic promotional campaigns.
- Strategic External Partnerships: Served as the primary organizational representative at regional industry events, proactively initiating and managing strategic external relationships to expand provider network reach.
- Regulatory Governance: Governed medical database records, audited insurance regulatory compliance, and tactfully resolved complex payer/provider concerns to protect practice revenue and objectives.
