Certified ServiceNow Developer (CSA & CAD) with 12 years of experience across ITSM, ITOM, Flow Designer, and AI-driven tools including Now Assist
Send a job offer directly to this candidate
Certified ServiceNow Developer (CSA & CAD) with 12 years of experience across ITSM, ITOM, Flow Designer, and AI-driven tools including Now Assist. Skilled in platform scripting (JavaScript, Glide API, Business Rules), integration development, and leading cross-functional Agile teams to deliver scalable, business-aligned solutions.
ServiceNow Developer - HUB International, Inc.
(2025-01 - 2026-04)
Contributed to ITSM/ITOM development across HUB's global ServiceNow environment, collaborating with onshore/offshore teams and ServiceNow Support. Led the PRB management project (Known Error templates); also supported enhancements to the Service Operations Workspace (SOW), IntegrationHub integrations (Workday/AD, Sakon SDP), and AI-assisted development using Now Assist and ChatGPT.
Sr. ServiceNow Developer/Operations Lead - TCS/Johnson&Johnson
(2023-10 - 2024-12)
Drove continuous ITSM and ITOM enhancements across J&J's global ServiceNow environment, partnering with platform architects and TCS offshore teams. Delivered custom applications, Flow Designer workflows, and Service Catalog items; served as Operations Lead overseeing incident, change, and problem management with full SLA compliance, Agile/Scrum SDLC, and ATF test coverage.
Sr. Systems Engineer - The Joint Commission
(2020-02 - 2023-08)
Provided ServiceNow ITSM development and support, automating IT processes via Business Rules, Client Scripts, and Flow Designer to improve operational consistency. Led the CMDB foundation project (Discovery and Service Mapping), collaborated with business stakeholders on platform enhancements, and delivered internal cross-training sessions on ServiceNow customizations.
ServiceNow Consultant/Contractor - ASAR America, Inc.
(2017-10 - 2019-12)
Delivered ServiceNow development and service desk support for enterprise clients like Cisco Systems (RTP, NC) and General Dynamics (Baltimore, MD), customizing ITSM modules, Service Catalog items, and workflows to meet client requirements.
ServiceNow Consultant/Contractor - Calypso Soft Inc.
(2014-06 - 2017-09)
Built foundational expertise in ServiceNow, JavaScript, HTML/CSS, jQuery, and SQL through hands-on training and client project delivery, establishing core skills in platform development and ITSM configuration.
B.S. - Computer Science - Illinois Institute of Technology (2010-08 - 2014-08)
