Project Manager - Bank of America
(2024-10)
- Own the product vision and backlog for Treasury products, translating complex financial requirements from senior stakeholders into prioritized, well-defined user stories.
- Led the backlog and rollout for migrating the legacy Treasury SABER platform to NEW SABER, consolidating fragmented workflows into one supported product.
- Scaled Agile delivery across three Treasury teams, tightening cross-team alignment and shortening delivery cycles.
- Coordinated cross-team dependencies and delivery risk across concurrent Treasury initiatives, keeping releases aligned from ideation to launch.
- Defined and tracked product KPIs to keep Treasury solutions aligned to business value and regulatory standards.
Product Delivery AVP/ Business Analyst (supporting US Card Processing systems) - JP Morgan Chase
(2022-10 - 2024-10)
- Orchestrated multi-squad Agile delivery for JP Morgan Chase's Card Processing and Payment Authorization platform handling millions of daily transactions, partnering with engineering, architecture, and data teams across the full SDLC; facilitated PI Planning, Sprint ceremonies, and cross-team dependencies to improve velocity and predictability.
- Led payment-network modernization integrating with Visa, MasterCard, and Lowe's networks, ensuring 24x7 high availability and fault tolerance during peak volumes (millions of real-time transactions during Thanksgiving); improved response times through performance and latency tuning.
- Delivered a fraud-detection enhancement using real-time transaction data, data-driven rules, and anomaly pattern analysis to reduce false positives; partnered with risk and analytics teams on requirements, acceptance criteria, and rollout strategy.
- Improved operational resilience and reduced Sev-1 Mean Time to Recovery through incident-response playbooks, monitoring automation (Splunk), and runbook standardization; established release-train cadence and change-management governance.
Credit Risk Specialist (supporting APAC regulatory reporting) - Credit Suisse Investment Bank
(2019-12 - 2022-10)
- Published MAS Top 100 Borrower regulatory reports, calculated CCR ratios, and monitored soft loan covenants for APAC private-banking portfolios (Singapore, Hong Kong, Australia), supporting credit officers with collateral valuation and compliance oversight.
- Streamlined operations through trend analysis, resolved reconciliation breaks (Stella/Gemini), and managed Shared Back Lending projects including loan rollovers and account approvals; hosted Loan Covenant Committee meetings, trained relationship managers, and prepared internal/external audit evidence using T24, Orchestrade, Bloomberg, and Axiom.
Business Analyst / Scrum Master - Credit Suisse Investment Bank
(2016-01 - 2019-12)
- Led requirements gathering and translation for private-banking and credit-risk initiatives with full BRD → FRD → JIRA → QA traceability; served as Scrum Master across APAC and EMEA teams and improved upstream data quality by 20% through SQL and Excel automation.
Business Analyst - Tata Consultancy Services
(2011-07 - 2015-12)
- Implemented and supported Oracle Financials (R12) across AP, AR, Cash Management, and GL for global banking clients; led BRD/FRD creation, configuration, testing, and UAT sign-off across month-end/year-end closes.
