Soncez

Telecom Analyst with 15+ years of experience in enterprise mobility management, mobile device deployment, and telecom operations. Skilled in administering MDM platforms including Intune, MobileIron, AirWatch, and Citrix Endpoint Management. Expertise in secure device enrollment, application deployment, and enterprise mobility security compliance. Strong collaborator with cross-functional teams and adept at troubleshooting complex technical issues.

Senior Telecom Analyst (Mobility) - Owens & Minor

(2010-11 - 2025-08)

• Supported mobile devices across MDM platforms (Ivanti MobileIron, Intune, VMware Airwatch).
• Managed iOS, Android, Windows, and macOS device enrollment using zero-touch and automated provisioning methods.
• Supported end-to-end mobile device lifecycle including procurement, enrollment, migration, and decommissioning.
• Designed and implemented secure device enrollment programs to streamline onboarding and reduce setup time.
• Applications content management, deployed and maintained business-critical apps, ensuring version control, seamless updates, and compliance with corporate standards.
• Integrated and secured corporate email and collaboration tools across mobile devices.
• Managed LDAP/Active Directory–based app deployments and enforced organizational security policies.
• Created, configured, and maintained device policies to ensure compliance with security requirements.
• Configured and distributed Wi-Fi profiles and certificates for secure, automated device connectivity.
• Monitored device compliance, application usage, and policy enforcement through reporting and analytics.
• Collaborated with cross-functional teams to align enterprise mobility strategy with organizational goals.
• Provided Tier 2/3 technical support for MDM, troubleshooting complex issues and minimizing downtime.

Telecom Analyst - Apria Healthcare

(2007-06 - 2010-11)

• Provided enterprise support for wireless devices, PDAs, and smartphones, integrating with corporate email servers.
• Responded to enterprise BMC Remedy incident management and resolved wireless service requests in a timely manner.
• Troubleshot and provisioned Blackberry, PDA/smartphone, cellular, and wireless card devices.
• Managed enterprise wireless order fulfillment, equipment replacements, and accessory distribution.
• Administered Blackberry Enterprise Server, ensuring secure email and mobile connectivity.
• Performed audits of wireless accounts and equipment, updating user assignments and terminations.
• Liaised with wireless carriers and vendors to support business needs.
• Eliminated backlog workload by improving productivity and focusing on priority tasks.
• Supported special projects and expedited task requests for the telecom department.
• Facilitated system transitions by proactively attending training and educating coworkers.

Customer Operations - T-Mobile (Sprint)

(1998-05 - 2006-04)

• Processed customer returns and credits using enterprise systems (Amdocs, Ensemble, FDT, TRIS).
• Handled customer credit requests within 24 hours by improving response workflows.
• Supported internal teams with warranty, billing, and account modification issues.
• Specialized in Blackberry RIM and Motorola iDEN device process flow.

AA - Business administration - Orange Coast College