Stephanie Pease

Hardworking and passionate job seeker with strong organizational skills eager to secure a permanent Customer Service or Receptionist position. Ready to help team achieve company goals.

Brand Ambassador/Sales Associate at American Eagle Outfitters (2024-09 – Present)

Provide friendly, high-quality service to customers on the sales floor, assisting with product selection and styling recommendations.

• Drive sales through suggestive selling and product knowledge while operating point-of-sale systems and processing transactions accurately.
• Maintain visual merchandising and restock inventory to support sales targets and loss-prevention standards.
• Support new-hire onboarding and training, and collaborate with team members to meet store performance goals.

Front Desk Receptionist/Office Assistant at The Beau Institute (2021-03 – 2022-10)

Managed high-volume multi-line phone system and greeted clients in a professional manner.

• Coordinated appointment scheduling, check-in/check-out procedures, and rebooking services.
• Conducted client pre-screening and maintained confidential records.
• Processed orders, shipping, and inventory management using QuickBooks and UPS systems.
• Maintained organized digital and physical filing systems.
• Assisted with onboarding and training new team members.
• Supported daily office operations while ensuring exceptional client experiences.

Account Representative at PATHS, LLC (2020-12 – 2021-03)

• Served as the primary point of contact for patient accounts.
• Maintained regular communication with patients regarding account activity and payments.
• Resolved customer concerns efficiently while providing compassionate service.
• Assisted with account management and documentation processes.

Cashier at Mercedes Benz of Cherry Hill (2020-09 – 2020-12)

• Managed incoming calls and directed customers to appropriate departments.
• Processed service payments and maintained accurate transaction records.
• Performed data entry and administrative support functions.
• Coordinated customer loaner vehicles and service-related documentation.

Salon Receptionist at Euphoria Salon and Spa (2017-08 – 2019-03)

• Delivered exceptional customer service through phone and in-person interactions.
• Scheduled appointments and managed front desk operations.
• Supported salon staff to create positive guest experiences and encourage repeat business.
• Maintained inventory and overall salon presentation.

Center Manager at European Wax Center (2015-12 – 2017-01)

• Led daily operations and supervised front-end staff.
• Trained new employees on company procedures, systems, and customer service standards.
• Managed inventory, supply ordering, and operational compliance.
• Conducted team meetings and coached staff to achieve sales goals.
• Promoted products and service packages to increase revenue and guest retention.

Lead Guest Service Associate at European Wax Center (2015-05 – 2015-12)

• Managed daily cash handling and payroll functions.
• Trained and mentored guest service associates.
• Addressed customer concerns and resolved issues promptly.
• Oversaw opening and closing procedures and inventory management.

Cashier & Stock Associate at Victoria's Secret (2013-11 – 2015-06)

• Processed sales transactions and maintained customer service standards.
• Assisted customers with product selection and store credit applications.
• Maintained inventory accuracy and stockroom organization.
• Supported merchandising and sales initiatives.

Sales Associate at Kay Jewelers (2011-09 – 2012-03)

• Assisted customers with jewelry purchases and financing options.
• Maintained inventory displays and merchandise organization.
• Processed sales transactions and customer service requests.

Cosmetology (Trade School) in Cosmetology – Jean Madeline Aveda Institute

High school diploma in general studies – Maple Shade High School (2005-06)