Amaya Harris

Dedicated customer service professional with over 7 years of experience delivering exceptional service in retail, hospitality and support environments. Skilled in client relationship building, conflict resolution and managing high-pressure situations with professionalism. Proven ability to handle diverse customer needs while maintaining efficiency and accuracy.

Mobile Caterer , Hungry - Philadelphia, PA

JANUARY 2025 - PRESENT

• Plans, delivers, and serves food for events like weddings, and conferences 
• pick up food with Hungry equipment from exclusive top local chefs 
• Sets up food for clientele 
• Assists in serving food and/or clean up 

JUNE 2024 - JANUARY 2025

• Provided personalized support to clients with disabilities, assisting with daily tasks, personal hygiene, and meal preparation.
• Maintained open comm with clients and family to ensure exceptional care.
• Assisted with medication management and upheld a compassionate, respectful environment.

AUGUST 2024 - JANUARY 2025

• Organized and packed orders with precision to meet customer expectations
• Utilized headset and Zebra device for efficient product tracking and inventory management 
• Scanned barcodes to verify product accuracy and ensured timely order fulfillment 

MARCH 2024 - AUGUST 2024

• Delivered fine dining service, providing guests with a personalized, upscale dining experience 
• Explain menu items and wine pairings, upselling premium options while catering to individual preferences 
• Maintained impeccable table settings and ensures seamless coordination of multi-course meals 

JANUARY 2023 - MARCH 2024

• Delivered outstanding customer service by managing reservations, addressing guest inquiries, and ensuring smooth dining experiences 
• Trained 5+ new hostesses, enchanting team performance and consistency
• Handled to-go orders and third party delivery platforms such as DoorDash and Grubhub 
• Processed payments and upheld health and safety regulations 

JUNE 2019 - JANUARY 2023

• Assisted customers with locating products, placing special orders and resolving concerns 
• Promoted Boscovs credit card program to increase customer engagement 
• Maninted oraganized stockrooms and trained 15+ employees to ensure seamless operations

JUNE 2017 - JUNE 2019

• Trained 20+ employees, ensuring adhering to company’s standards and excellent customer service 
• Operated cash registers and drive thru systems in a fast paced environment 

HS diploma

Reading High School