Steve J Dickerson

Proven Leasing, Sales, and Customer Service professional with over a decade of experience, specializing in Luxury and Class A multifamily residential management as well as LIHTC. Expert in customer-focused strategies to build rapport, anticipate needs, and recommend solutions, resulting in improved customer satisfaction and retention.

Highly

Proficient in SAP, property management/CRM software such as One-Site, Yardi & Yardi CRM, MRI, Appfolio, Knock, and Power-Pro. CompTIA A+ certified with advanced proficiency in Microsoft Office Suite, PowerBI, Google Workspace, and Adobe Acrobat, enhancing efficiency in operations. Additional expertise includes financial analysis, lease negotiations, Fair Housing compliance, occupancy optimization, budget management, vendor relations, market analysis, conflict resolution, and digital marketing strategies.

Strong leadership skills with a track record of training and mentoring staff, streamlining processes, and maintaining sales target metrics.

Assistant Property Manager - Bonner Carrington Houston - Houston

(2023-08)

• Cultivated and sustained strong relationships with current and prospective residents, resolving concerns through professional and personable communication.
• Championed Servant Leadership principles across staff teams to elevate resident satisfaction and engagement.
• Executed proven sales strategies daily to consistently achieve or surpass budgeted occupancy targets.
• Administered new tenant application processing and maintained organized, efficient wait-list management systems.
• Oversaw lease renewal and recertification workflows, ensuring timely distribution and comprehensive follow-up of required notices.
• Spearheaded rent collection initiatives, directly supporting the property's financial health and stability.
• Collaborated in property budget management, making data-driven fiscal decisions to maximize net operating income.
• Ensured precision in resident ledgers and documentation, maintaining full compliance with Affordable Housing program regulations.
• Conducted thorough apartment inspections during move-in and move-out transitions, and performed routine community walkthroughs to uphold property standards.
• Prepared comprehensive move-in documentation in alignment with Bonner Carrington's established policies, guaranteeing timely and accurate completion.
• Generated detailed weekly and monthly performance reports to monitor and analyze property metrics.
• Assumed Community Manager responsibilities during absences, maintaining continuity and seamless day-to-day operations.
• Reduced delinquency by 55% in first 9 months of tenure.

Leasing Consultant/Assistant Property Manager - InterSolutions, LLC - Houston

(2021-12 - 2023-08)

• Assisted clients in finding suitable leases, considering specific needs such as handicapped access, pet-friendly locations, and one-story configurations.
• Performed verification of tenant incomes and other relevant information prior to accepting lease applications.
• Successfully marketed a variety of properties to potential clients, consistently surpassing target closing rates.
• Managed rent collection and maintained accurate records of resident payments and information in the computer system.
• Issued and followed up on tenant renewal notices, ensuring timely responses.
• Established and maintained long-term relationships with property owners and other professionals to provide top-tier leasing consultation.
• Handled requests and scheduled appointments for property showings, ensuring a smooth process for potential tenants.
• Resolved tenant conflicts related to noise, encroachments, and parking, maintaining a peaceful living environment.
• Escalated major issues to the property manager for immediate resolution, ensuring tenant satisfaction.
• Acted as a liaison between property owners and tenants, managing expectations, paperwork, payments, and other logistics.
• Conducted property showings, highlighting features, answering questions, and addressing concerns to close contracts effectively.
• Responded promptly to messages and inquiries from various parties, utilizing active listening and open-ended questioning skills to promote quick issue resolution.
• Greeted clients, showcased apartments, and prepared leases, providing a comprehensive service to potential tenants.

Leasing Consultant - Hire Priority Staffing & Executive Search - Houston

(2018-12 - 2021-12)

• Adapted swiftly to the assigned community, its policies, specials, and floor plans, enabling effective assistance to current and prospective residents regarding their lease queries or concerns.
• Conducted tours of the apartment community, aiding prospective residents in finding their ideal home by showcasing the community's features.
• Represented the company professionally and courteously, demonstrating a comprehensive understanding of all aspects of leasing units and documents in line with Company and Fair Housing guidelines.
• Communicated daily with staff, Property Manager, and others regarding the community's daily operations, including service maintenance requests, ensuring smooth operations.
• Delivered timely and exceptional customer service to community residents, playing a pivotal role in resolving resident concerns and issues.

Leasing Consultant - ZRS Management - Houston

(2019-07 - 2019-12)

• Verified tenant incomes and other information before accepting lease applications.
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
• Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
• Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
• Greeted clients, showed apartments and prepared leases.
• Responded to requests and scheduled appointments for property showings.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Leasing Consultant - The Liberty Group - Houston

(2016-11 - 2018-12)

• Adapted swiftly to the assigned community, its policies, specials, and floor plans, enabling effective assistance to current and prospective residents with their lease-related queries and concerns.
• Conducted tours of the apartment community, aiding prospective residents in finding their ideal home by showcasing the community's features.
• Represented the company professionally and courteously, demonstrating a comprehensive understanding of all aspects of leasing units and documents in line with Company and Fair Housing guidelines.
• Communicated daily with staff, Property Manager, and others regarding the community's daily operations, including service maintenance requests, ensuring smooth operations.
• Delivered timely and exceptional customer service to community residents, playing a pivotal role in resolving resident concerns and issues.

Driver - Uber - Houston

(2015-03 - 2016-11)

• Provided safe and efficient transportation services to passengers on-demand, ensuring their timely arrival at desired destinations.
• Managed and organized a client base, generating a daily schedule based on client requests, which led to increased profits and smooth operations.
• Adapted driving techniques according to traffic conditions, ensuring passenger safety and punctuality.
• Reported vehicle mechanical issues promptly and maintained the vehicle in a clean and optimal working condition.

Leasing Consultant - AMLI Residential - Houston

(2014-10 - 2015-03)

• Acted as the primary contact for new customers, residents, and vendors in a 664-unit, LRO-based community, ensuring smooth communication and relationship building.
• Managed all activities related to apartment rentals, move-ins, and lease renewals, ensuring timely and accurate processing of administrative forms, leases, and related information.
• Delivered high-quality customer service and timely responses to resident requests and complaints, assisting residents and prospects throughout the leasing process in accordance with AMLI's 10 Service Standards.
• Maintained relationships with apartment locator services and local businesses, regularly updating informational material to ensure accurate representation of the community.
• Implemented and maintained a resident retention program under the guidance of the Community/Leasing Manager, contributing to resident satisfaction and community growth.
• Conducted regular competitive analysis to stay informed about market trends and competitor activities.
• Upheld the professional appearance of office, amenity areas, model apartments, and community, ensuring a positive impression for residents and visitors.
• Maintained a professional demeanor and appearance at all times, setting a positive example for team members.

Records Retrieval Specialist - Keais Records Retrieval - Houston

(2014-07 - 2014-10)

• Planned, prioritized, and organized a diversified workload using strong organizational skills, ensuring efficient operations.
• Provided comprehensive support to account managers, enhancing team productivity.
• Handled inbound and outbound calls to clients and custodians, consistently meeting or exceeding weekly and monthly record retrieval quotas.
• Delivered excellent customer service to a diverse group of external clients and internal contacts at all levels of the organization, fostering positive relationships.
• Reported directly to the Director of Customer Care, ensuring clear and timely communication.

Travel Counselor - Vacations To Go - Houston

(2013-09 - 2014-07)

• Leveraged expertise in the travel industry, account management, sales, and customer service to generate and maintain a client base through inbound calls and internet leads.
• Planned and sold vacations to various global destinations, tailoring recommendations to client preferences.
• Provided comprehensive information about attractions, local customs, and conditions at chosen destinations.
• Handled bookings for airlines, hotels, cruises, resorts, and rental cars, ensuring accuracy and timely correspondence.
• Managed potential and current client base, ensuring payment deadlines were met and correspondence was sent or received promptly.

Recruitment Consultant - Swift Worldwide Resources - Houston

(2013-02 - 2013-09)

• Employed a diverse range of techniques to identify potential candidates, including referrals, direct recruitment, social networking websites, job boards, internet searches, and email marketing.
• Transformed job descriptions into effective search strings to streamline the recruitment process.
• Maintained a robust network of qualified candidates through regular contact and diligent documentation of candidate progression.
• Devised and executed innovative sourcing strategies to enhance the candidate pipeline.
• Continuously sourced the candidate pool to ensure a 'live' network of candidates was always available for placement.

Bachelor of Business Administration - B.B.A. - University of Phoenix (2008-12 - 2011-12)

Texas Southern University (2001-12 - 2005-12)

High School Diploma - MCTC (1997-12 - 2001-12)