Steven Olivas

I am a highly motivated self-starter with skills to work effectively in various levels of business and customers along with extensive focus on measurable results. I am a strong communicator, negotiator, strategic planner and problem solver. I am quick to learn and apply new skill sets in fast paced environments.

• Mercury Insurance – Claims Specialist June 2022- November 2022

Investigated, evaluated, and settled insurance claims.

Identified and assessed auto/bodily injury claims.

Gathered evidence such as photos or written and recorded interviews through phone or email. Determined whether the insurance policy covers the loss claimed.

Decided the appropriate amount the insurance company should pay. Negotiated settlements and authorized payments.

• Under Armour – Compliance Assistant January 2017- June 2022
• Ensured quality assurance and identification of any product or system deficiencies.
• Managed a team of associates with ongoing training and support.
• Provided support for production process and production scheduling, duties, and responsibilities.
• Demonstrated attention to detail for administrative tasks, while moving at a fast pace.
• Wells Fargo Bank – Personal Banker December 2012-February 2016
• Built relationships and helped each customer achieve financial success through various financial services.
• Met and exceeded customer satisfaction goals in a fast-paced environment.
• Cross sold financial products such as credit cards, loans, lines of credit, and insurance to existing clients.
• Applebee’s Bar and Grill – Server January 2005- March 2013
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Effectively listened to, understood, and clarified guest concerns and issues.
• Generated over $1000 dollars in sales per shift.

Bachelor of Arts – Business Administration, Finance

California State University, Fullerton