Susie Witt
Results-driven property management professional with progressive experience managing Class A, student, and multi-cultural residential communities
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About
Results-driven property management professional with progressive experience managing Class A, student, and multi-cultural residential communities ranging from 78 to 520 units. Proven track record in leasing operations, resident retention, vendor management, and financial reporting. Skilled in Yardi and OneSite platforms.
Returning to the workforce after directing comprehensive estate and household management encompassing multi-jurisdictional legal coordination, capital improvement project oversight, and financial administration.
Experience
Estate and Household Manager - Private Family - Arizona & Ohio
(2010-01 - 2026-12)
Directed comprehensive management of two concurrent family estates including all financial, legal, administrative, and operational functions
- Managed all accounts payable — maintained full responsibility for household and estate bill payment, vendor invoicing, and expense tracking across multiple properties
- As owner, directed multiple simultaneous capital improvement projects including pole barn construction with commercial 220V electrical installation, concrete floor pour, full roof replacement, and HVAC system replacement — coordinating multiple contractors, maintaining project timelines, and holding all work to exacting standards
- Simultaneously coordinated five concurrent multi-jurisdictional legal proceedings — two separate probate matters, federal bankruptcy, federal criminal court, and civil wrongful death litigation — managing all documentation, retaining and liaising with counsel, and maintaining comprehensive case files throughout
- Maintained meticulous financial documentation and expense tracking systems supporting active legal proceedings
- Managed all household and estate insurance policies including coverage review, claims coordination, and policy maintenance
- Coordinated simultaneous interstate real estate transactions — managed sale of Arizona property and purchase of Ohio property, completing both closings within one week
Community Manager - PB Bell - Tempe, AZ
(2009-03 - 2010-05)
Directed full operations of a 78-unit student housing community including leasing, maintenance oversight, and resident relations
- Exceeded budgeted occupancy goals in Q1 2010 through targeted marketing and resident retention initiatives
- Managed rent collections and eviction proceedings in compliance with Fair Housing and other applicable regulations
- Supervised maintenance team and vendor relationships while maintaining strict budget adherence
- Generated weekly occupancy and delinquency reports, monthly variance reports, and monthly owner reports
Assistant Manager - Mark Taylor Residential - Phoenix, AZ
(2008-01 - 2009-12)
Supported daily operations of a 520-unit Class A residential community
- Managed rent collections, eviction processing, and resident retention programming
- Supervised and developed a team of 4 Leasing Consultants
- Served as liaison between front office and maintenance departments to ensure seamless operations
- Produced accurate and comprehensive weekly operational reports for senior management
- Resolved escalated resident complaints with professionalism and efficiency
Business Manager - Pinnacle Property Management Services - Peoria, AZ
(2007-01 - 2008-12)
Oversaw full property operations for a 150-unit community including accounting, leasing, maintenance, and marketing
- Recruited, interviewed, selected, and trained new team members
- Conducted employee performance evaluations, counseling sessions, and terminations
- Maintained owner priorities while ensuring exceptional resident experience
Assistant Business Manager - Pinnacle Property Management Services - Tempe, AZ
(2006-01 - 2007-12)
Supported operations of a multicultural student housing community that grew from 150 to 300 units through acquisition, assisting with integration of newly acquired resident accounts, staff, and property systems
- Managed leasing, marketing, collections, and resident retention programs
- Supervised and trained office staff to ensure consistent service standards
- Assisted in due diligence and lease audits for 5 property acquisitions and take-overs
- Generated accurate weekly reporting for senior management review
