Syakil Ahmed
Customer Success & Support Specialist
Talent
New York CityMember since May 28, 2026
Zendesk ticket handlingSupport email managementCase managementSalesforce CRMCustomer recordsCustomer onboardingLive product walkthroughsIssue resolution
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Zendesk ticket handlingSupport email managementCase managementSalesforce CRMCustomer records
About
Customer facing support professional with 3+ years of experience supporting customers across digital platforms, SaaS-style workflows, and business systems. Experienced in Zendesk ticket handling, support email management, case resolution, Salesforce CRM management, customer onboarding, live product walkthroughs, troubleshooting, and issue resolution.
Experience
Customer Support / Business Operations at
- Handled customer support interactions through Zendesk, support email channels, and structured case management.
- Managed customer records, lead activity, notes, and pipeline workflows through Salesforce CRM.
- Conducted live customer onboarding and training sessions via Google Meet.
- Resolved customer issues through troubleshooting, communication, and practical solution guidance.
Marketing & Operations Executive
- Managed digital initiatives, business optimization, process improvement, and client-facing operational support.
- Led business communications and workflow improvements.
Business Development / Operations
- Drove digital growth initiatives and operational problem solving.
- Supported implementation of technology-enabled business workflows.
Skills
Customer Success & Support Specialist
