Tasha Manney

A passionate, driven, and forward-thinking customer service professional with 7+ years of experience In Beauty and Sales. Detail oriented, strong written and oral communication skills, prioritizes collaboration and is a quick learner.

Experience in practice management, customer service, client relations and new member training. Skilled in invoicing, account reconciling, complaint resolution, quality assurance, scheduling and sales. Proficient knowledge of Microsoft Excel and MS Office.

Laser Technician at Semper Laser (2021-10 – Present)

• Responded to customer inquiries through live chat and email, providing accurate and timely responses.
• Resolved customer issues and complaints through effective problem solving and creative solutions.
• Consistently met or exceeded performance metrics for response time and customer satisfaction.
• Strong written and verbal communications
• Excellent problem-solving skills
• Strong multitasking and time management.
• Experience with CRM Software
• Strong attention to detail

Receptionist/Esthetician at Laser Med Spa (2017 – 2020)

• Consulted for laser hair removal, radio frequency for body contouring and skin tightening.
• Answered inbound calls from clients, vendors, or anyone seeking information about Med spa services.
• Provided skin care services, including skin analysis, Foto facial, HydraFacial, chemical peels, micro needling, laser hair removal, radio frequency skin tightening, body contouring including cellulite treatments.
• Prepared, distributed, revised, coordinated approval process for Med spa members.
• Finalized invoices and collected and reconciled payments using electronic payment system.
• Marketed in local businesses to create brand awareness.
• Attended meetings, trainings, and seminars to expand market knowledge.
• Demonstrated professionalism, quality service and etiquette.

Trainer/Esthetician at European Wax Center (2014 – 2017)

• Provided exceptional customer service and retained guests.
• Trained new employees and aided in establishing written procedures, routines, and related documentation regarding spa maintenance.
• Educated our guests about skincare, waxing, and consistency of waxing.
• Demonstrated EWC products and explained the benefits of a home regimen routine.
• Maintained cleanliness within the wax suite and center.
• Graduated from speed waxer to speed waxer trainer and became a brow expert.

Esthetician/Laser Consultant at Advanced Laser (2012 – 2017)

• Answered inbound calls from patients, clients, or vendors for treatment services.
• Discussed and collected all payments, scheduling appointments, and follow up calls.
• Verified accuracy of information and resolved discrepancies with vendors and clients before entering invoices for payments.
• Adhered to procedural regulations mandated by the state.
• Trained new hires on treatment and safety protocols.
• Consulted for laser hair removal, radio frequency for body contouring and skin tightening.
• Provided skin care services, including skin analysis, Foto facial, HydraFacial, chemical peels, micro needling, laser hair removal, radio frequency skin tightening, body contouring including cellulite.

Professional Laser Technician – AML Laser Academy

Associate degree in Biological Sciences – Trion College

Licensed Esthetician – Pivot Point