Terra Hamilton

Healthcare operations leader and Marketing Liaison with 12+ years of experience managing physician practices, specialty clinics, and multi-site operations. Proven success improving workflow, strengthening physician referral networks, increasing patient volume, developing high-performing teams, and supporting practice growth. Demonstrated experience in leading outreach efforts, coordinating events, and establishing working relationships with various referral sources.

Expertise includes practice management, physician relations, business development, maintaining referral pipelines, community partnerships within the healthcare space, and patient-centered operations.

Lead Medical Assistant – Office Based Lab (OBL) Surgical Team at TEXAS VASCULAR INSTITUTE (2025-10 – 2026-06)

• Supported physicians and nursing staff during complex vascular and interventional procedures in a high-volume outpatient surgical environment.
• Coordinated daily procedural workflow, patient throughput, room readiness, specialty equipment, instrumentation, and sterile-field requirements.
• Educated patients on pre/post-operative care; supported staff onboarding, quality outcomes, and regulatory compliance.

Brokerage Operations Associate at FIDELITY INVESTMENTS (2024-10 – 2025-10)

• Managed complex financial transactions while maintaining strict regulatory and operational standards.
• Resolved high-priority client issues through analytical problem-solving, accuracy, and process discipline; monitored operational risk and policy adherence.

Physician Liaison at TRINITY BARIATRIC INSTITUTE (2022-06 – 2023-07)

• Fostered robust patient engagement and amplified referral networks by cultivating strong community partnerships and physician alliances.
• Supported launch of a third satellite practice through provider engagement and market development.
• Developed targeted marketing initiatives; built relationships with physicians, referral coordinators, and healthcare executives across North Texas.
• Planned physician networking events, educational programs, and community outreach; conducted market analysis to identify growth opportunities.
• Developed marketing strategies for new service lines; organized outreach campaigns, lunch & learns, and awareness events to expand clinic visibility.

Physician Liaison at TEXAS VASCULAR INSTITUTE (2020-05 – 2022-01)

• Played a key leadership role in opening the Hurst location, coordinating facility setup, staffing, equipment acquisition, and operational readiness.
• Developed referral strategies, expanded physician partnerships, identified business opportunities, and supported marketing initiatives.
• Skilled in reporting outreach activities, ROI, and patient volumes by referral source.
• Participated in community outreach initiatives such as health fairs and medical networking events.
• Contributed to strategic planning by identifying key physician targets for growth using data analytics insights.

Practice Manager at KALLAL MEDICAL GROUP (2019-08 – 2020-03)

• Recruited by ownership to evaluate clinic operations and implement performance improvements.
• Conducted comprehensive audits that eliminated a multi-year insurance claims backlog involving hundreds of outstanding claims.
• Improved revenue cycle performance by correcting documentation, coding, and preauthorization deficiencies.
• Supported approximately 50 weekly clinical procedures while improving workflow efficiency and financial accountability.

Clinic Office Manager at PAIN SPECIALISTS OF AMERICA (2018-03 – 2019-08)

• Directed daily operations of a high-volume specialty practice while supervising front-office and clinical personnel.
• Managed scheduling, registration, patient financial counseling, medical records, and administrative workflows.
• Produced executive operational reports; coordinated physician credentialing, licensing, and regulatory compliance.
• Supported Medicare MIPS quality initiatives and performance improvement while maintaining HIPAA compliance and service excellence.

Practice Manager • Medical Scribe • Receptionist at KALLAL MEDICAL GROUP (2012-09 – 2017-06)

• Progressively promoted from Receptionist to Medical Scribe to Practice Manager based on performance and operational expertise.
• Directed staffing, scheduling, patient flow, revenue optimization, physician support, and daily clinic operations.
• Developed operational policies, onboarding programs, workflow documentation, and employee training materials.
• Managed staff performance and process improvements that enhanced productivity, patient satisfaction, and clinic performance.
• Provided physician scribe and surgical-assistance support during office procedures.

– Haltom High School, Tarrant County, TX

– Tarrant County College