Terrence Farrington

Hands-on IT infrastructure professional with 14+ years running day-to-day data center operations and supporting Windows servers in a federal research environment: 100+ physical servers, 300+ VMware virtual machines, and a Commvault backup environment of several hundred terabytes. Experienced in hardware monitoring and replacement, power and cooling checks, cable management, asset inventory, and SOP documentation, with a strong desktop and help desk background. Reliable on-call performer who works well with users and technical teams.

Seeking data center operations, IT operations, or Tier 2 support roles.

System Administrator at National Institute of Environmental Health Sciences (NIEHS), Contractor (2012-03 – 2026-07)

• Performed data center operations for 100+ physical servers, including weekly checks for hardware errors, power redundancy and temperature monitoring, cable management, hardware replacement, and asset inventory.
• Supported 300+ VMware virtual machines in vCenter, including provisioning, cloning, deployment, and maintenance.
• Managed Commvault and HyperScale backup and recovery for several hundred terabytes of data, monitoring daily jobs, resolving failures, and performing restores.
• Administered Windows Server 2012–2022 systems and supported 50+ IIS-hosted websites and web applications.
• Resolved escalated issues from the desktop support team and completed tasks assigned by management.
• Wrote and maintained SOPs and technical documentation to standardize procedures.
• Monitored systems and resolved incidents; participated in a 24/7 on-call rotation for production systems.
• Collaborated with storage administration teams and supported infrastructure projects, upgrades, and maintenance.

Technical Support Specialist at National Institute of Environmental Health Sciences (NIEHS) (2009-05 – 2012-03)

• Supported desktops, laptops, mobile devices, and applications for end users in a research environment, via phone, remote access, email, and desk-side visits.
• Supported Windows XP, Vista, and 7; configured systems for network connectivity and access to enterprise services.
• Tested and deployed IronKey security solutions and managed user provisioning and device activation.
• Trained users and assisted with project implementation and technology rollouts.

Help Desk / Technical Support at Fonville Morisey Realty (2003-09 – 2009-05)

• Supported desktops, laptops, printers, mobile devices, and network resources for corporate and branch offices.
• Managed Active Directory accounts, file and folder permissions, print servers, and Blackberry Enterprise Server users.
• Assisted with network deployments and connectivity for new branch and sales offices.

Help Desk / Technical Consultant at InfoHandler.com (2000-08 – 2003-05)

• Deployed and supported educational software on Windows and Macintosh systems in public schools, including training for educators and staff.
• Built and administered a Symantec Antivirus server; troubleshot and repaired desktops and laptops.

Claims Adjuster / Customer Service Representative at Blue Cross Blue Shield of North Carolina (1996-01 – 2000-08)