Operations Manager at Carolina Turf (2026-03 – Present)
- Built and maintain KPI reporting and operational dashboards used to track performance across 34 employees and 7 managers in the Charlotte Metro area.
- Partner with leadership to document workflows and design scalable processes as the business expands into additional locations.
- Own end-to-end reporting on fleet operations and sales performance, averaging $175,000 in monthly sales and $1.9M in annual revenue.
Operations Manager at Hills Machinery (2024-01 – 2026-03)
- Gathered requirements from stakeholders and built KPI dashboards and executive-level reporting using Power BI, providing real-time visibility into operational performance, demand trends, and capacity risk — directly comparable to configuring and reporting within an enterprise system module.
- Designed and documented individualized training plans for technical staff, building repeatable onboarding and support materials to elevate performance and system adoption.
- Partnered with leadership and internal stakeholders to develop and implement continuous improvement initiatives, improving data accuracy, process efficiency, and decision-making speed.
- Ensured operations were configured and maintained in strict compliance with OSHA regulations and company policy — analogous to compliance and security requirements in enterprise systems work.
- Reviewed operational plans and cost structures to ensure alignment between system outputs and profitability goals; managed P&L performance and cost controls.
Regional Operations Coordinator at ACT Construction Equipment (2024-01 – 2024-12)
- Developed inventory forecasting and replenishment models — a systems and process-design exercise — that reduced obsolescence by 18% while improving service readiness across a three-state territory.
- Partnered with vendors and internal stakeholders to align regional process design with enterprise cost objectives and service-level agreements.
- Delivered executive reporting on demand trends, inventory health, and operational risk to support data-driven decision-making.
Fleet Operations Lead at Amerit Fleet Solutions (2023-01 – 2024-12)
- Designed standardized planning workflows to align client demand forecasts with internal resource and inventory planning, reducing response times and improving client satisfaction across eight markets.
- Built performance metrics and reporting systems to support proactive client communication, SLA compliance, and risk mitigation.
Operations and Service Manager at Woodie's Auto Service (2023-01 – 2023-12)
- Implemented demand-driven scheduling and workflow optimization models that reduced service cycle times by 52% — a direct process-redesign and systems-testing effort.
- Hired, trained, and mentored service technicians, building documentation and development plans to improve consistency and accountability.
Operations Supervisor / Service Operations Manager / Team Lead at Multi-Location Automotive & Service Organizations (2016-01 – 2022-12)
- Built and executed operational planning models connecting demand forecasting, staffing optimization, inventory management, and financial outcomes.
- Established KPI frameworks and reporting cadences to drive visibility, accountability, and sustained performance across multiple locations.
IT Intern (INROADS Program) at Nortel Networks (2008-01 – 2008-12)
- Contributed to a business collateral model for an enterprise communication server (CS1000), supporting product documentation and technical business strategy.
- Designed and tested network performance models, analyzing throughput, latency, and reliability metrics to identify optimization opportunities.
