Terry Bates

Experienced operations and multi-site leader with 26+ years of management experience leading large teams, improving operational performance, and delivering business results. Managed up to 29 retail locations while developing leaders, driving KPIs, and improving processes. As a CODA (Child of Deaf Adults), I have lifelong experience communicating in ASL and a deep understanding of Deaf culture, accessibility, and the needs of Deaf and DeafBlind individuals.

I'm seeking a remote leadership or program management role where I can combine my operations expertise, passion for helping others, and commitment to building inclusive communities.

Regional Manager at Young's Plant Farm

• Oversaw operations across 29 Lowe's locations throughout Louisiana.
• Partnered with store and district leadership to drive sales, execution, and customer satisfaction.
• Led merchandising programs, seasonal resets, inventory planning, and promotional initiatives.
• Coached and developed teams to improve performance and execution consistency.
• Monitored KPIs and operational metrics to drive business results.

Territorial Manager at Plant Kinetics

• Managed territory operations across 26 Walmart locations.
• Directed merchandising execution, inventory management, and seasonal transitions.
• Trained and coached field teams while maintaining operational standards.
• Collaborated with Walmart leadership to improve sales performance and customer experience.

Sales & Operations Manager

Managed residential and commercial flooring sales operations.

• Led installation crews and project execution.
• Prepared estimates, bids, and project proposals.
• Coordinated labor, materials, scheduling, and customer communication.

Associate Degree in Medical Assisting – Remington College