Tiffany Norris

Results-driven Quality Supervisor with 6 years of progressive leadership experience managing cross-departmental operations and teams. Proven track record in office administration, meticulous record-keeping, and implementing workflow efficiencies that significantly reduce defects and improve audit scores. Adept at coordinating daily administrative functions, overseeing standard operating procedure (SOP) compliance, and utilizing data-driven evaluations to streamline production pipelines from cultivation to shipping.

A collaborative supervisor skilled in team leadership, clear communication, and training personnel to maintain a high-standard, organized, and productive work environment.

Quality Assurance Supervisor (Production & Cultivation) - Trulieve

(2021-12 - 2026-06)

• Analyzed internal data and quality metrics to deliver actionable recommendations to the development team, enhancing product functionality and informing operational decisions.
• Supported onboarding and educated staff on QA standards, reinforcing compliance and building a highly skilled, cohesive team.
• Prepared detailed Nonconformance and Root Cause Analysis reports, while maintaining accurate databases of test logs and calibration records using advanced Excel functions.
• Reviewed investigation reports, completed deviation forms, and collaborated with cross-functional teams to correct procedural errors and implement corrective actions.
• Managed risk by promptly addressing non-conformance issues—halting production when necessary to prevent defects—and conducted microbial swab testing to ensure strict sanitation and product safety.
• Implemented workflow updates that increased productivity within QA operations and regularly communicated production metrics to leadership.

Quality Assurance Lead - Trulieve

(2021-03 - 2021-12)

• Updated and maintained training databases to speed up issue resolution, while assisting in the creation of instructional materials and job aids to guide staff on standard procedures.
• Coached, motivated, and supported QA team members to strengthen their skills, improve overall performance, and build a highly capable team.
• Led and advised on process improvement initiatives through strategic planning and teamwork to increase overall workflow efficiency.
• Supported quality control assessments directly on the manufacturing floor to ensure strict compliance with established standards.
• Accurately documented nonconforming materials and escalated findings to team leaders to ensure swift corrective action.

Cultivation Technician - Trulieve

(2019-10 - 2021-03)

• Operated pressure washers and sanitation equipment to maintain clean, compliant, and sterile cultivation environments.
• Executed precise defoliation and plant care techniques to optimize airflow, light penetration, and crop yields.
• Enforced strict organization and storage protocols for harvested crops, nutrients, and agricultural materials.
• Safely transported, packaged, and loaded harvested materials into transport vehicles for distribution.
• Managed the full lifecycle of various plant cultivars from planting and cultivation through to final harvest.

Bartender/Server - Applebees

(2018-08 - 2019-09)

• Welcomed guests warmly, took accurate food and beverage orders, and made menu recommendations based on customer preferences.
• Prepared and served a wide variety of drinks, including classic and signature cocktails, beer, wine, and non-alcoholic beverages, following established recipes and portion controls.
• Delivered food and drinks promptly to tables, monitored guest needs throughout their meal, and cleared tables efficiently to maintain a clean dining environment.
• Processed guest checks, handled cash and card payments accurately through the Point of Sale (POS) system, and balanced the cash drawer at the end of each shift.
• Verified guest identification to ensure compliance with legal drinking age laws. Maintained a safe, clean, and fully stocked bar and service area.
• Worked closely with kitchen staff, hosts, and management to ensure smooth operations, high efficiency, and a positive team environment.

Child Care Assistant Teacher - Creative Child Learning center

(2012-08 - 2018-05)

• Assisted the Lead Teacher in executing daily lesson plans, activities, and routines that promote cognitive, social, and emotional growth.
• Maintained a safe, clean, and organized classroom environment. Supervised children closely during indoor play, outdoor activities, and transition periods to ensure safety protocols are always met.
• Helped guide children through positive reinforcement and encouragement, fostering independence, sharing, and teamwork among peers.
• Assisted in tracking daily attendance, maintaining accurate student records, and observing individual child progress to share with the Lead Teacher.
• Worked collaboratively with coworkers and management to maintain high operational standards and a positive school culture.
• Greeted families warmly and provided positive updates regarding their child's daily activities and milestones to ensure high customer satisfaction.