Tina Miller

Dedicated customer service and healthcare professional with over 6 years of experience providing exceptional support in fast-paced clinical and donor service environments. Skilled in customer relations, problem resolution, documentation accuracy, regulatory compliance, and building positive relationships with clients, patients, donors, and families. Recognized for strong communication skills, attention to detail, and the ability to deliver compassionate, high-quality service while maintaining compliance with company policies and industry regulations.

Donor Technician - Octapharma Plasma - Saint Louis, MO

(2022-10 - 2025-07)

Provided exceptional customer service while screening and supporting plasma donors throughout the donation process. Conducted donor eligibility assessments, collected and documented donor information, performed laboratory testing procedures, maintained regulatory compliance, and ensured a safe, positive donor experience. Skilled in HIPAA compliance, quality assurance, recordkeeping, and adherence to SOPs and safety standards.

Certified Medication Technician - The Valley - Florissant, MO

(2018-08 - 2022-04)

Delivered compassionate care and medication management services for residents in a long-term care setting. Administered medications and treatments, maintained accurate electronic medical records, monitored resident well-being, managed medication inventory, and collaborated with healthcare teams to ensure quality care. Recognized for strong communication, attention to detail, and resident-focused customer service.

Business Management and Finance - Saint Louis, MO (1985)