Tonya Young
IT Support Engineer | Tier II Desktop Support | Microsoft 365 | Active Directory | Network Support
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About
IT Support Engineer with 5+ years of experience providing Tier II desktop support in healthcare and business environments. Skilled in Windows Server administration, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), networking, and endpoint support. Experienced managing support requests, dispatching tickets, deploying Windows workstations, and delivering reliable technical solutions for onsite and remote users.
Experience
IT Systems Consultant - JNI Technology Solutions LLC - McDonough, GA
(2026-01)
- Provide onsite and remote IT support for Windows devices, Microsoft 365, and network-connected equipment.
- Troubleshoot Windows Server, hardware, software, TCP/IP, DNS, DHCP, VPN, Wi-Fi, routers, and switches.
- Perform workstation deployments, upgrades, software installations, and data migrations.
IT Technician II - Positive Impact Health Centers - Atlanta, GA
(2023-04 - 2026-01)
- Provided Tier II support across multiple healthcare locations.
- Managed, prioritized, dispatched, and resolved support tickets.
- Supported Windows, Microsoft 365, Active Directory, endpoint devices, and network connectivity.
- Maintained IT inventory, documentation, and delivered end-user training.
IT Technician - Positive Impact Health Centers - Atlanta, GA
(2022-07 - 2023-04)
- Supported desktops, laptops, printers, Microsoft Office, and end users.
Provisioning Technician Specialist - M Tech Mobility
(2020-11 - 2022-06)
- Configured devices, software, network settings, and supported cloud environments.
Education
Bachelor of Science - Information Technology - Middle Georgia State University
Associate of Applied Science - Computer Information Systems – Networking Specialist - Chattahoochee Technical College
