Travis McCoy

With a formal background in enrollment and managing practices paired with my proven success in client relations, I am looking to transition my skills and experiences to a good stable company that I can provide my expertise. I am a motivated, self-starter, hardworking and reliant employee who values the company I work for.

Enrollment Manager at Global DS Group (2019-10 – Present)

Manages sales team, implements strategies, recruits and trains representatives, monitors calls for quality assurance, and provides cross-departmental support.

• Implement sales strategies that cater to the strengths of the sales team
• Recruit and train new sales reps
• Motivate and encourage sales reps to keep attaining their sales goals
• Hold team meetings to keep sales reps updated on policies and procedures along with new ideas to improve sales goals
• Process Excel reports to the operations manager
• Assist the sales reps with any issues or questions that may occur
• Monitor inbound and outbound calls for quality assurance purposes
• Coach sales reps to improve sales performance
• Manage our databases
• Provide additional support to inbound sales calls when needed
• Provide support to all other departments (Operations Manager, Customer Service, Banking)

Enrollment Representative at Global DS Group (2017-10 – 2019-10)

Handled inbound and outbound sales calls, prequalified leads, enrolled clients into programs, managed accounts for compliance, and exceeded sales goals.

• Answered inbound calls and emails to prequalify leads and enroll clients into our program
• Made outbound calls to warm leads to prequalify and enroll into our program
• Set appointment consultations for qualifying leads
• Thoroughly explained the settlement process and how it impacted their financial stability
• Set and met goals that met enrollment criteria
• Managed accounts for compliance purposes
• Exceeded Sales goals that were met
• Assisted clients with any questions they may have had during the settlement process
• Aided with other departments as needed

Medical IT Recruiter at Soliant Health Staffing (2015-03 – 2017-10)

Screened applicants, negotiated salaries, assisted with hiring processes, and analyzed resumes across multiple recruitment platforms.

• Screened applicants for Medical IT job requirements
• Negotiated salary requirements between clients and applicants
• Assisted the Account Manager during the hiring process between clients and employees
• Analyzed resumes on recruitment platforms such as Indeed.com, Monster.com, Zip Recruiter and all other employment outlets
• Set up phone and zoom interview appointments
• Provided support in all other departments when needed

Fraud Representative at Sprint Nextel Headquarters (2011-04 – 2015-02)

Analyzed customer accounts for fraudulent activity, investigated fraudulent equipment orders, processed high-level fraud cases, and assisted with security investigations.

• Analyzed Sprint customer accounts to determine fraudulent actions
• Investigated fraudulent equipment orders placed on Sprint Account holders
• Processed high level fraud cases to the investigators
• Provided security and restrictions to Sprint customers
• Assisted the Lost/Stolen department in their investigations
• Supported the chat sessions to Sprint customers regarding billing/planning issues
• Assisted in the investigation of hacking and spyware issues with Sprint account holders

B.S. in Psychology; Minor in Sociology – Palm Beach Atlantic University (1991 – 1999)

H.S. Diploma – Center Sr. High School (1991 – 1995)