Enrollment Manager at Global DS Group (2019-10 – Present)
Manages sales team, implements strategies, recruits and trains representatives, monitors calls for quality assurance, and provides cross-departmental support.
- Implement sales strategies that cater to the strengths of the sales team
- Recruit and train new sales reps
- Motivate and encourage sales reps to keep attaining their sales goals
- Hold team meetings to keep sales reps updated on policies and procedures along with new ideas to improve sales goals
- Process Excel reports to the operations manager
- Assist the sales reps with any issues or questions that may occur
- Monitor inbound and outbound calls for quality assurance purposes
- Coach sales reps to improve sales performance
- Manage our databases
- Provide additional support to inbound sales calls when needed
- Provide support to all other departments (Operations Manager, Customer Service, Banking)
Enrollment Representative at Global DS Group (2017-10 – 2019-10)
Handled inbound and outbound sales calls, prequalified leads, enrolled clients into programs, managed accounts for compliance, and exceeded sales goals.
- Answered inbound calls and emails to prequalify leads and enroll clients into our program
- Made outbound calls to warm leads to prequalify and enroll into our program
- Set appointment consultations for qualifying leads
- Thoroughly explained the settlement process and how it impacted their financial stability
- Set and met goals that met enrollment criteria
- Managed accounts for compliance purposes
- Exceeded Sales goals that were met
- Assisted clients with any questions they may have had during the settlement process
- Aided with other departments as needed
Medical IT Recruiter at Soliant Health Staffing (2015-03 – 2017-10)
Screened applicants, negotiated salaries, assisted with hiring processes, and analyzed resumes across multiple recruitment platforms.
- Screened applicants for Medical IT job requirements
- Negotiated salary requirements between clients and applicants
- Assisted the Account Manager during the hiring process between clients and employees
- Analyzed resumes on recruitment platforms such as Indeed.com, Monster.com, Zip Recruiter and all other employment outlets
- Set up phone and zoom interview appointments
- Provided support in all other departments when needed
Fraud Representative at Sprint Nextel Headquarters (2011-04 – 2015-02)
Analyzed customer accounts for fraudulent activity, investigated fraudulent equipment orders, processed high-level fraud cases, and assisted with security investigations.
- Analyzed Sprint customer accounts to determine fraudulent actions
- Investigated fraudulent equipment orders placed on Sprint Account holders
- Processed high level fraud cases to the investigators
- Provided security and restrictions to Sprint customers
- Assisted the Lost/Stolen department in their investigations
- Supported the chat sessions to Sprint customers regarding billing/planning issues
- Assisted in the investigation of hacking and spyware issues with Sprint account holders
