Trina McCord

I am a Strategic and results-driven professional with extensive experience in operations, process optimization, and executive support within highly regulated, fast-paced environments. Adept at leading cross-functional initiatives that drive efficiency, reduce costs, and enhance service delivery through data-driven process improvements and automation. Recognized for delivering actionable insights through robust analysis, fostering collaboration across departments, and maintaining critical operations through major organizational transformations.

Proven ability to manage high-impact projects and support senior leadership with precision, discretion, and a strong commitment to operational excellence.

Collaborated with cross-functional teams to transition the organization toward a customer-centric, process-driven model. Designed and implemented automated SharePoint workflow solutions to streamline operations and enhance process efficiency. Conducted in-depth data analysis to uncover inefficiencies, determine root causes, and recommend actionable solutions.

Communicated project progress and implementation timelines to senior leadership to maintain transparency and align expectations. Oversaw process improvement initiatives by analyzing and optimizing organizational workflows, eliminating bottlenecks, and implementing solutions such as automation and process redesign to enhance operational efficiency, effectiveness, and quality.

• Partnered with subject matter experts to assess current workflows, evaluate system performance, and ensure compliance with regulatory standards. 
• Developed, reviewed, and formatted a wide range of documentation—including SOPs, work instructions, manuals, templates, and reports—to ensure clarity, consistency, and compliance with organizational standards. 
• Initiated and executed strategic projects to boost quality, cut costs, eliminate redundancies, and improve turnaround time through waste reduction and rework minimization. 
• Developed comprehensive end-to-end process maps in coordination with subject matter experts and department leads to identify opportunities for process optimization and automation. 
• Delivered a $100K annual cost avoidance by securing Green Belt Certification through successful process improvement initiatives. 
• Maintained role during a major bank acquisition that downsized staff by 50%, reflecting critical contributions and operational value. 

Lean Six Sigma Green Belt Certified

Associate of Arts