Tsps

Dedicated Customer Service Professional experienced in managing inquiries and enhancing mail delivery efficiency. Delivered high customer satisfaction through reliable service and strong organizational skills. Contributed to operational success by effectively handling high-volume routes and fostering team collaboration.

Letter Carrier - United States Post Office - Chicago, IL

(2004-10)

• Delivered mail and packages efficiently to designated routes, ensuring timely service.
• Sorted incoming mail and packages accurately for efficient route planning and delivery.
• Operated postal vehicles safely, adhering to all traffic regulations and safety protocols.
• Managed customer inquiries and complaints, providing exceptional service and support.
• Trained new carriers on the responsibility and expectations of the career to carry mail and packages.

Data Analyst - Internal Revenue Service, IRS - Memphis, TN

(2002-10 - 2003-01)

• Analyzed tax data using Excel to identify accuracies and discrepancies.
• Analyzed tax data using Excel to identify trends and discrepancies.
• Assisted in the preparation of financial reports for internal stakeholders.

High School Diploma - Holly Springs High School (2000-05)

Computer Engineering - Computer Engineering - University of Memphis

Chicago State University